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ChefTalk.com › Articles › Frequently Asked Questions

Frequently Asked Questions  

General

 

Registration Issues

 

Using ChefTalk

 

Your List and Product Questions

 

Internet Browser Questions


About the Huddler Platform

 

General

What is ChefTalk?

Learn more about ChefTalk!

 

Why should I join?

In order to participate on the site, you will need to register.  Joining the site allows you to:

  • Write reviews of cookware, cutlery, cookbooks, and more
  • Post new threads and reply to existing threads
  • Customize your community profile with information about yourself
  • Track the forums, Wikis, authors, cooking equipment or anything else that interests you with your own personal subscriptions
  • Receive email notification and daily digests on the topics that interest you most
  • Send private messages to other members
  • Add photos of your own culinary achievements

 

For more about the site, check out the site tour.

 

Is it free to join?

Yes!  It's completely free to join the community. 

 

 

Registration Issues

Why do I need to validate my email?

In order to get e-mail digests of your subscriptions (stuff you care about around the site) and notifications of private messages and bulletin board posts from your fellow users, you must validate your email. We also may send a newsletter periodically to update you on the goings on of the community. You can choose to receive any, all, or none of these by clicking the "My Profile" tab at the top of this page, then the "Edit Account" button at the top of that page.

 

I never got my email validation email!

If it has been more than fifteen minutes, check your Spam folder in your email client to ensure that it was accidentally quarantined, then add "@cheftalk.com" to your Safe Senders list. To resend your verification email, log in.  On your logged in home page, if you have not verified your email you will see an alert next to your avatar that says, "Your email address has not been verified. Please click here to re-send."  If you're experiencing additional issues, please contact us.

 

I forgot my password. What should I do?

Head over to the login page.  Below the fields to enter your username or email address and password, you'll see a "Lost your password?" button.  From there, you can send a password reset email which will include a link to change your password.

 

How do I change my email address and password?

When you're viewing your own Profile page, there is a button that says "Edit Account Details." From there it's very easy to reset your password, email address, and other account details.  Note: At this time, you cannot change your user name after you have registered.  For more information on how to edit your user profile, head over to our Community Profile Tutorial.

 

Can I change my user name after I register?

At this time, you cannot change your user name after you register on ChefTalk.

 

Why does registration require my Zip Code and Birthday for registration?

Have no fear, we will never sell your personal information on the black market. We are, however, legally required to make sure you're over the age of 13, hence the birthday requirement.  We also request your zip code as we have some ideas for really cool features later on that will make it all worth while, but rest assured, your information will be kept private.

 

Using ChefTalk

What are the rules for using ChefTalk?

That's a great question!  For the ChefTalk site rules, please visit the Terms of Service.

 

Forums, wikis, product reviews...which one do I use? How are they different?

There are countless stand alone discussion forums online as well as several prominent review engines and Wiki sites, but never before have these mediums for content generation been so effectively integrated as they are in our community. With so many options, which medium is appropriate for what type of content? While we believe it's ultimately up to you to decide, here's a bit of guidance. 

 

First, forums, Wikis, product portal pages (and reviews of those specific products) are all separate features and different ways you can interact with the site and its members.  They are tied together across the site to make related information easier to find, but there are in fact many differences.

 

Type

What is it?

Suggested Use

Forums
  • ideal place for group interaction
  • here each user can start new threads, respond to existing threads and posts, etc.
  • learn more about using the forums in our Discussion Forum Tutorial
  • ask questions to the ChefTalk community
  • post links to interesting articles and start a conversation
Wikis
  • "collaboratively editable articles"
  • Wikis allow many individuals to work together to write and edit an article
  • learn more about writing wiki articles in our Wiki Article Tutorial
  • "How-to" instructions and guides
  • lists
  • informational articles
Reviews
  • personal opinions of movies and gear AFTER having personal experience with those particular movies and gear
  • learn more about writing reviews in our Review Tutorial
  • candid and respectful personal opinions

 

Don't forget to tag your threads and Wikis, so that it shows up on the appropriate product pages and other areas so that others can respond and contribute!  Learn more about tagging in our Tagging Tutorial.

 

Do you have tutorials on using the site?

Yes, we do!  Here is the complete list of tutorials:

    • Community Profile Tutorial - learn how to edit your Community Profile, edit Your List, change your avatar, edit your Account Details, and change your password. 
    • Discussion Forum Tutorial - learn how to start a new thread, reply to a post, reply with a quotation, edit your post, rate posts, report posts, and export a forum post to a wiki.
    • Wiki Article Tutorial - learn what Wikis are, how to create a new Wiki article, edit an existing Wiki, revert a Wiki to a previous version, export a forum post to a Wiki, and report Wikis.
    • Review Tutorial - learn how to write a review and edit your reviews.
    • Messaging Tutorial - learn how to send private messages, write on another user's bulletin board, and delete messages from your own bulletin board.
    • Subscription Tutorial - learn how to add subscriptions, edit your subscriptions, and change your subscription settings.
    • Image and Video Tutorial - learn how to add images and YouTube, Google, or Vimeo videos to your forum posts and Wiki articles.
    • Add a New Item Tutorial - learn how to add a new item to the database, like your favorite paring knife or the mixer you just added to your kitchen, as well as how to edit existing product pages with images, links, descriptions, and more.
    • Tagging Tutorial - learn how to tag your forum posts and Wiki articles to make them easier for other ChefTalk members to find.
    • Search And Advanced Search Tutorial - learn how to use the basic search mode and the advanced search mode to find the forum threads, products, reviews, and Wikis you're looking for.
    • Facebook Connect Tutorial - learn how to link your existing ChefTalk account to your Facebook account or create a new account with your Facebook log in, invite your Facebook friends to the site, and share your posts and reviews on your Wall.

 

Can I search ChefTalk?

Of course! At any time, you can search all of the site, from discussion forums, to Wiki articles, from review pages to images. At the top of every page, you'll see the search bar. Type in your keywords and click "Search."  You also can use the Advanced Search form to narrow down your search results.  Learn more about using search in our Search and Advanced Search Tutorial.

 

Where is my forum signature?  How can I edit it?
Navigate to your profile by clicking the "My Profile" tab.  Underneath your image gallery, you will see a section call "Your Forum Signature."  Here you will see an "Edit Signature" button.  Click here.  In the editor, you can add text and links with bolding and italics.  Click save when you are finished.  You can even incorporate Your Lists into your signature now.  Check out the Community Profile Tutorial on how to do that.
 

How do I personalize my Profile and change my avatar?

Personalizing your Community Profile and adding items to Your List are two of the best ways for you to tell the rest of the community about yourself.  Feel free to answer any or all of the profile questions, add items to your List, and change your avatar.  Learn more about how to personalize your profile in our Community Profile Tutorial.

 

What are subscriptions? How do I use them?

The members of ChefTalk create A LOT of content, but not all of it will be for you - that's why you can subscribe to what's interesting. You can subscribe to specific threads in forums, to individual Wiki articles, or to tags, or users so you receive updates of all of their content.

 

One very powerful feature of the subscriptions is that you can actually subscribe to whole categories of products/content. For example, if you're a big Italian cookbook fan, you may not care if someone writes a review of a barbeque cookbook, but you'd definitely want to know if any forum threads, Wiki articles, or reviews get written about your favorite Italian cookbook. At the same time, it would be a pain to subscribe to every tag for every cookbook in that category. On ChefTalk, you can just subscribe to the italian-cookbook tag and it's as though you subscribed to every single book underneath that heading. Pretty cool. Browse the Reviews tab to see what other categories you can subscribe to.

 

We don't want to inundate anyone, so you can determine the frequency with which you receive these updates. When you're logged in, go to your home page and click the "Edit Subscriptions" link - here you can set the frequency to Immediate, Daily, Weekly, or Never. Learn more about subscriptions in our Subscription Tutorial.

 

Can I remove someone else's post to my bulletin board?

Of course - if you're logged in and looking at your own Profile, each Bulletin Board post should appear with a "Delete" button underneath it. Clicking that link will delete the unwanted post immediately.  Learn more about private messages and bulletin board posts with our Messaging Tutorial.

 

What's the deal with tags? They seem important but how exactly do they work?

Tags are a vital component of our system - they are the means by which we can tie together the forum, Wiki, review content and more. Learn more about how tags work and how to use them in our Tagging Tutorial.

 

If I read something that violates the Community Guidelines or just isn't helpful, what should I do?

All forum posts and reviews on the site can be rated or voted it up. This helps the best content rise up above the mediocre (or downright bad) content.  Beyond that, you can flag or report a forum post or Wiki article with the "Report" button.

 

I love the community.  How do I invite my friends?

Great question - you gotta share the love. When you're logged in, your home page will have an Invite Friends button at the top of the page. Simply enter their email addresses in the "To:" box (multiple email addresses separated by commas) and we'll shoot off invites from you to your friends.

 

I am a manufacturer. Is there anything special for me?

Our site's focus is user generated content, so we ask that you do not review your own products. However, we do think it's important to get manufacturers in the conversation. As such, we've got a brand new program to help you engage your potential customers, get feedback from key influencers, build brand loyalty, and even drive traffic to your website and consequently sales.  For more details on the Industry Insiders program, email advertising@cheftalk.com.  

 

Why did I receive an error when I tried to download an attachment?

Only users in certain user groups are allowed to download attachments.  If you received an error message that says "Sorry, you don't have the required permissions to download attachments.", then you are not in one of those user groups.

 

Your List and Product Questions

What is Your List?

Your List is a way of organizing the cookbooks and cooking equipment you Own, Want, and Had. When you want to add an item to Your List, simply go to that item's review page, and click "Add to Your List."

 

Lists are a means to connect you with other ChefTalk members with similar interests and experience who you can hopefully learn from or at least enjoying talking to. We also compile everyone's List data to provide you with really cool, unbiased statistics about what equipment the community is actually cooking with.  Learn more about editing Your List with the Community Profile Tutorial.

 

Items I "Had"? What does that mean?

So you used to have a Victorinox 8-inch Chef's Knife, but you've now moved on to a 10-inch Shun Classic Chef's Knife. That doesn't mean you don't know everything there is to know about your old Victorinox, does it? The "Had It" category allows you to reflect this knowledge to your fellow users.

 

I have a bunch of stuff that I want to add to my List, but it's not in the system.

At any time, you can add a new item to the database. It is, however, very important that you don't add a duplicate of something that we already have. If it's just a different color of something else in the system, please don't add it. If we really don't have it and it fits within the existing categories, then go for it! Clicking the "Add Item" links throughout the site will prompt a wizard that will take you through the process of adding it to the correct product category. Check out a step by step guide to adding cooking equipment and cookbooks with the Add A New Item Tutorial.

 

The stuff I want to add doesn't fit in any of your current product categories.

If we are not covering a product category that you think is vital to this community, please let us know in the Feedback Forum. We need your help to make this the best resource possible!

 

There's a product in the WRONG category!

We've done our best to work with our product partner, Amazon.com, to get the initial set of cookbook and cooking equipment data into the Product categories.  However, there are likely a few things that need to get moved around.  At this time, only site administrators can move products from one category to another.  Please let us know any suggestions for product relocation by using the Feedback Forum - no need to write a negative review, just because it's categorized incorrectly. 

 

Can I review a product I'm connected to?

The focus of our community is user generated content. To preserve its integrity, you should not review your own products or business or a business at which you have been or are currently employed.  However, we do think it's important to get manufacturers in the conversation. As such, we've got a brand new program to help you engage your potential customers, get feedback from key influencers, build brand loyalty, and even drive traffic to your website and consequently sales.  For more details on the Industry Insiders program, email advertising@cheftalk.com

 

Can I delete a review once I've written it?

At this time, once you post a review, you cannot delete it.  However, you can always edit it!  Check out this tutorial on editing reviews.

 

Internet Browser Questions

The site doesn't appear properly in my browser.

If you're having browser problems, please check to see if you are using an A-Grade Browser.  Our site performs optimally on the browsers listed in the A-Grade Browser Support Chart.
 

I keep getting a popover asking me to allow access to my Clipboard.  I hate it!

Unfortunately, this is an issue with Internet Explorer 7 and 8.  To deactivate this popover, you will need to change your browser security settings:
 

  1. Go to Tools -> Internet Options.
  2. Go to Security tab.
  3. Select “Internet” zone, then click on “Custom level…” button.
  4. Scroll down to “Scripting” section (at the bottom few).
  5. Under “Allow Programmatic clipboard access” option, check or select (tick) Enable. Default action for this option is Prompt, which cause the pop-up message whenever there is any attempt to access the Clipboard.
  6. Click Ok twice to exit from Internet Options.

Why can't I right click and use Firefox's spell checker?
Because we use a fully WYSIWYG (What you See is What You Get) editor, the right click is needed to be able to pull up image and table properties, cut and paste, etc.  However, fear not.  There is a work-around to be able to keep using it.

If you hold ctrl (PC) or Command (Mac) when you right click in FF, it will treat the right click as though it's outside of the text editor.

This is an extra step for folks, but the idea was to provide the power of the context sensitive menus in the editor (to align images, add borders, color table cells, etc.) but also enable you to take advantage of good 'ol Firefox. Hope that helps.
 

FFSpellChecker.png


 

About the Huddler Platform

What is the Huddler.com platform?

You may have noticed that ChefTalk is powered by Huddler.com.  But what is Huddler.com?  We think of Huddler as the next generation of online community forums merged with product reviews. The communities based on the Huddler platform are designed to be valuable if you're researching options before making a purchase, as well as a great community to consult for tips after you've already become an owner. Some beliefs that we've applied while building Huddler:

  1. The sites with the best content online are generally narrow in their focus - that's why each community is specific to a relatively small set of interests like Green consumer products, Mobile technology, Skiing, Home Theater, Gardening, and of course, Cooking.
  2. We're not one dimensional and you're likely not either. Just because we're passionate about skiing doesn't mean we don't also love to take beautiful digital photographs or toying with the latest and great cell phones. As more communities join the Huddler Platform, we will be an interconnected network of vibrant communities where people can learn, and share their knowledge about all of their different passions.
  3. You can only talk about products, which ones you like, and how to use them for so long. We're here to have fun too! Private message people you find interesting, chat it up in the forums - this was all built for you to enjoy.

 

I have a great feature idea for you guys - who should I talk to?

We have our Feedback Forum open 24 hours a day. Also, feel free to use our feedback form.

 

I would love to convert my site to the Huddler platform! Who do I talk to?

We're always excited to talk to site owners about converting their discussion forms to the dynamic Huddler.com platform. If you're interested in learning more about the platform, visit Huddler.com or feel free to email partnerships@huddler.com or use our feedback form.

ChefTalk.com › Articles › Frequently Asked Questions