Categories
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Restaurant Management
Is Customer Service Getting Worse?
When it comes to customer service, everyone has a story: the airline attendant who had no record of your seat assignment; the restaurant server who forgot you were allergic to walnuts; the telephone rep who swore at you when you called to check on an overdue order.
Where Are The Employees?
With everyone howling about the labor challenge and so many restaurants competing for the same people, it's important to remember that our best recruiting strategy is employee retention....How To Make A Difference
We all want to make a difference, to create magic moments in the lives of our customers and employees. I will show you how you can make a difference. My goal is to get you so excited, you can't wait to try this out because you know you are going to be awesome. ...How To Listen To Your Employees
Do you listen to your employees? Really listen? Letting employees talk is not the same as listening. You have to work at it, the same way you work at anything else you want to succeed at. Here are five things to remember that will make you a better listener:...A Manager's Guide To Employees
I would like to begin this article by saying that in the past 12 years of managing employees of various kitchens that managing union kitchens has made me a better manager of people. I have no doubt that some of our readers are currently managing kitchens that are unionized and have found it to be the most difficult experience that they have ever had....Back vs. Front: A House Divided
One of the realities of heading a kitchen is that you have decided to be the leader, the manager, the team captain..as well as produce a unique menu to present to the public....Does A Publicist Make It Taste Better?
Whether we realize it or not, we are all publicists. We represent and promote ourselves and our businesses every time we interact with other people....Creating Raving Fans of Our Employees
One of the basics of excellent service is to treat your internal customers as you would your external customers....Out Of The Weeds
Have you ever thought that there has to be an easier way to run a restaurant?...Retaining Younger Workers Isn't Difficult
One of my clients calls younger workers hummingbirds because they flutter from job to job. While it's difficult to get Generation X workers to stay put, it's not impossible...Log in
JustPJ
on
10/16/2009
Wow ... I am truly touched by your comments. Thank you so much. I am so glad you found not only a good recipe ...
sexychef21
on
10/15/2009
how do you post your photos as I have uploaded a bunch with no success
JanJ1948
on
10/12/2009
Thank you for supplying this recipe. It is so great and reminds me of my late Mother's creation. It brought back some fond memories ...
JustPJ
on
10/12/2009
I am so glad for this review. It was truely helpful to me as I am currently looking for a good first step into ...
Nicko
on
10/10/2009
Yes you can only enter 3 total
