Well, I ordered it through shop direct online, so there isn't much I can do about it there as far as I know. Dave, It may be a good idea to take it easy on the oil for awhile. My dad seems to think that my over oiling was the primary reason for the cracking. Since it takes forever for oil to evaporate, if you just keep oiling (like I did) the wood just keeps on absorbing, and holding onto it, and as the wood expands, it creates those little fissures in the wood. So I stopped doing it, and even though I havent used it in a month and a half, it hasn't cracked at all. plus, the exess oil in your cutting board may mix with other volatiles, like garlic oil, and make your cutting board smell unpleasant, And due to too much oil, the clorophyll (sp?) in the parsley I used made a small faint stain in the board. Not anything wrong with the green line there, but just thought I'd mention it.