I have to wonder (without seeing the store) if perhaps your expectations of learning something were off. You're at a retail grocer facility. The idea is to package as much for the masses as you can (in most anyway) these are people that cook by rote and do the same things day in and day out by way of the corporate formula. Again I stress that I
am generalizing and that may not be the case there. But it may well be as well in which case it is not an ideal learning environment and you might be better served to go to a hotel pastry shop or private shop like this place
http://www.paninicakes.com/