You turned your back on a huge opportunity to garner favorable word of mouth advertising, succeeded in alienating and inconveniencing people who were ready to give you money from their pockets, fostered a sizable amount of negative word of mouth advertising, forgot your place as a member of the service industry, and acted like a big jerk.
The golden rule of word of mouth advertising is that a pleased customer will tell 1-2 people of their favorable experience, but that an unhappy customer will tell 10. So, in your case, assuming the table was a 4 top, you can now be assured that 40 potential customers in your target market will not patronize your establishment.
But hey, you really stuck to your guns and gave them the what-for, didn't you? That'll teach them not to ask for a little accommodation for their health, won't it?
They'll know now not to mess with that big bad chef! and will happily patronize another restaurant who shows a little care for their specific needs. |