Quote:
Originally Posted by tchef  ay knowing that our Kitchen didn’t give them any cause to complain or call back 2 days latter claiming that They have just spent 24hours in intensive care and what’s the name of our solicitors. Head chef that I am can now sleep without any cause for concern, maybe there was flour in the stock, and maybe the nuts did get into the Pate blah blah. No instead another great shift without a complete Intolerance Kitchen Meltdown.
My message is simple “you’re not welcome, go home and be safe”
What’s your thought? |
I'd go for it, but leave out the "you're not welcome" part.
Some people with severe food allergies can be brought to death's doorstep by very tiny amounts of substances you didn't even know were there. Maybe the tahini came from a machine that previously ground peanut butter. Who knows?
I'd probably have a very nice explanation written up and printed that the server could show the customer, explaining that you value their safety more than their business, and if they actually have a severe food allergy, you can't guarantee the absence of the allergen, and that they should leave.
Doesn't seem like it should be a big problem. What's the customer going to complain about? That you refused to risk their life?
Terry