I think, and I have posted before, it's all about the timing. With some heads-up time, many things are possible, but the customer didn't provide any advance warning/notice. Why?
I have witnessed day care workers going through EVERY kid's lunch/snacks, EVERY day, I have seen people with some pretty strict diets make every attempt to protect themselves, and this usually involves phoning ahead, or researching a little about the place they want to visit on blogs, newspaper articles, or word of mouth from others who have the same ailment.
Why did this customer not take these precautions? Why did this customer automatically assume that the kitchen could provide his/her needs with no warning? |