i had someone approach my carvery station a few days back... accepted the meat, the chippolata... refused the yorkshire pudding and the stuffing
"allergic to dairy im afraid" was the reason loudly provided
"ok then i advise against the mashed potatoe, the new potatoes, the creamed leeks and the carrots as they all have butter on to protect against the hotlights drying them out" i offered to steam some fresh, free from contaminants, she refused as is her right
"its ok, ill just have the others" which is fair, there is still a range without those items.
however, i do have and use pheripheral vision to monitor the held food, look for people tipping their plates, listen to people questioning others around them
"are these chips or parsnips" i always answer for them, saves time and complaints
i notice that the woman who is dairy allergic and forewarned of their unsuitability to her dietary condition places a healthy portion of both carrots and leeks onto her plate.
alas, it is another case of faux allergies. if she didnt want to eat the yorkshire, just tell me you dont want them im not offended.
similarly (but differently) i was asked to provide a carvery for a celiac sufferer. i am myself a sufferer of said (at least to a certain degree) she agreed, followed my advice, avoided what i told her, the waitstaff brought out the gluten free gravy we had procurred in the 30 mins before she ordered where she asked if we had some (tesco's is close by and suprisingly well stocked at 8:30pm on a sunday) we are now listed on some celiac sufferers website as a restaurant capable and willing to go the extra to provide.
i have once told customers i would not serve them as i was not confident i could provide food free of contaminants because of their extensive allergen list, i did however provide a few quick recipe suggestions to try at home to reproduce the two items they were particularly interested in and provided directions to a comptetitor restaurant whos kitchen is better equiped to handle those with specific dietary requirements (a 100% fresh kitchen 1 mile down the road) and bid them a good evening
i cant do more... but then... i dont need to |