 Both Are Responsible
Having worked at a 4 star/diamond it galls me at times what some lesser quality establishments do. Omissions are not that difficult.
A friend and I went in to lunch. We ordered our meals. My friend plainly stated that he was allergic to onion to the server. He said "Please, understand, I am not simply allergic to onions, I'm deathly allergic."
We never made it to our main dish. The salad with no dressing had onions in it somewhere. We spent our afternoon in the emergency room.
Unfortunately, for the restaurant they footed the bill for the visit. Luckily, for them, we had both worked in the industry and they only paid the deductible and there was no lawsuit.
We aren't sure if the server never told the kitchen, if the lettuce was next to the salad, if the salads were premade and the onion was removed off the top leaving the juice of the onion on the greens.
In this case it could just have been better server awareness training. Many people out there are not severe allergy sufferers and think - so what's the big deal with a little itch or rash.
Thanks for the thread.
Marian  |