I have had exceptional service from pooled tips establishments. The problem is that management somethings believes that the system "self-checks" itself and therefore no service guidelines need to be enforced by them. The places where this works are known for their service, discretion and proficiency. The bar is high, and enforced by management. After that, it's up to the servers to make it work. The one place I'm thinking of has an elaborate system of sign language. You see the servers communicating from across the room that this or that table needs a water refill, a napkin folded etc. It's very cool. |