Quote:
Originally Posted by PeteMcCracken  This is what I found at FoodSaver Service and Parts :
For repair and service of FoodSaver products please contact Tilia Customer Service at 1-800-777-5452. Replacement of the FoodSaver sealing strip is done by the Tilia repair department at 1-800-777-5452.
For any FoodSaver replacement parts or accessories that are not listed on this web site please call Tilia Customer Service at 1-800-777-5452. Replacement parts would include: vacuum hose, gasket, accessory hose, seals, and other repair parts.
For questions concerning the operation of FoodSaver products that are not listed on this web site please call Tilia Customer Service at 1-800-777-5452.
For questions concerning the operation of FoodSaver products that were not purchased from this web site please call Tilia Customer Service at 1-800-777-5452. |
Dear .....................................,
Thank you for contacting Jarden Consumer Solutions. We apologize for any inconvenience you may have experienced.
Although we do not doubt your abilities to repair the unit, we cannot send out internal components. This has as much to do with liability issues as it does certain patent concerns. We do not supply the parts or schematics of what is essentially proprietary company information.
Unfortunately, we do not have a service center available that can repair FoodSaver units.
If you need further assistance, please don't hesitate to contact us through our toll free number, 1-800-777-5452. Our hours are 8 am - 8 pm Monday through Friday, and 9 am - 6 pm Saturday, Eastern Time.
Sincerely,
-----------------,
Jarden Consumer Solutions
In order to offer you a more extensive line of innovative products for your home and family, we have joined our sister brands under the Jarden Consumer Solutions umbrella.
Pete, Thanks for providing the info and I have no doubt that what you provided was accurate....at one time but this is the email I received from Jardin las week and it seems that Tilla is no longer part of the equation. They are all part of the Sunbeam conglomerate and like most others out there, only want your money and screw the service, customer or otherwise.
Phil, the parchment works for one shot deals like you would think, but when you have a couple gallons of sauce or several steaks you just cut......it get's quite smokey and expensive.
Thanks for the input though.
Personally I think it's just amazing that an almost 300.00 piece of equipment can be brought down by a .30cent part. But isn't that the way it is with most things these days? I still say that they should continue to offer a way to repair their products especially when the product has a grand history of this issue! That or change the warranty and grandfather people in! But I don't ever see that happening!