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Originally Posted by RAS1187  I've had people order and send back textbook medium steaks and ask for them to be well done now.
Also getting back to the split plate thing. People also do it for breakfast. "Coffee and hot tea for us please. Can we get the All-American breakfast, split. 1 egg over hard, the other poached. I want bacon, she wants sausage. Can you get me grits instead of hash browns, and she wants oatmeal instead also. Oh Oh, white no butter for me, wheat with butter for her."
All of this trouble and their check is a whopping $10.35, leaving $11 on the table and walking out. |
This is an example of my favorite situation. You go out of your way to satisfy customers (after all, they are the reason why we have jobs, and i respect that and appreciate that....most of us dedicate our entire lives for this profession, because well, we love it. Of course, most of our customers don't know the **** we live through working in a kitchen, but then on the other hand, no one pointed a gun at our head and forced us to work in this profession. So i guess the best attitute to have about these akward situations is to just "grin and bear it" The funny thing about most of these customer complaints is that most of these dumb-asses are repeat customers. So even though they may fry your nerves, just remember, these are the same people who go home and attempt to fry an egg and end up burning it, thinking that they did a wonderful job. This reminds me of one time on a very hot summer day last august, where it was 100+ degrees plus humidity, I was the only chef working that shift, and a server asked me to speak with a customer because she had an issue. As it turned out, it had nothing to do with the food, but rather the temperature of the dining room. She thought it was too cold. I explained that it was extremely hot outside and we had to turn on the A/C to full blast because it was miserable in the kitchen (as well as in the dining room). She insisted that she didn't care and told me to turn the A/C off. So I did. Then I turned the heat on.........to full blast. We have not seen her since.