Dilbert, I'm sorry I don't do internet arguments. My experience is obviously not the same as yours. I'm pleased with my product.
rbrosseau, I agree with most of what you are saying. The other brand I referenced was Blue Star which used to be a Garland product. Not every one can service them under warranty unless there is a service agreement.
In fact what they try to do is just send parts and stiff you on the labor. At least that was my experience.
In regards to the cost of repairs all I can tell you is the way service techs operate here. They have a service manual just like an auto dealer with time estimates for each repair. High end brands like Wolf, Viking, Thermador and Blue Star are all charged at the same hourly rate depending on the size of the unit being repaired.
The Five star is an interesting product. It sort of bridges the price gap between the higher end brands and a standard consumer range.
I also agree with you about Viking making only ranges and Cooktops. Thanks for catching my error and thanks for plugging a product made in Michigan!  |