Worst Customer Service Ever (long post)

[bluezebra]

Thank you KYHeirloomer for telling us about your troubles with this company! I'm glad you did, too, cuz I was having fryer-envy when I found out you had gotten one! I've been looking at different models since then and will definitely stay away from these bozos. Sheesh! How hard is it to have good customer service? Seems to me, that if you want to stay in business, legitimately, that you MUST have good customer support!

Thanks also to Free Rider for pulling up all the documentation. I will stay far away from those guys and will also do my part to pass on this information to my cooking friends at my other forums!!! :-/ That just torks me off, no end!
You guys rock!!!! Way to go whistle-blowers!

[KYHeirloomer]

Got back a response from the letter I had sent addressed to the president of Fry Pro. You'll recall that they keep his name a dark secret.

The letter I got purports to be from a T. Santiago, Customer Service Supervisor. However, no company name appeared on the envelope (which actually looked like junk mail). And the letter itself has no logo. Fry Pro 2 and the address were obviously hand-keyed. Mr (Miss? Ms? Mrs?) Santiago did not sign the letter.

Won't bore you with the details, but the gist of the letter amounted to the advice that if I have any questions I should call the customer service number. Hmmmmm? Can we say catch 22?

It's become more and more obvious that this is a less than reputable company. Forewarned is forarmed.