CIA is made by Robinson Cookware of Buffalo, NY. In this case, I understand "made by" to mean, "manufactured under license in China."
I would definitely contact both the retailer and the manufacturer. The stainless is supposedly 18/10 (18% chrome, 10% nickel). It's the highest grade of stainless available, and it should stand up well to both metal utensils and heat. You were likely sent exemplars of a bad manufacturing run, and consequently should be entitled to replacement, exchange or refund.
The ability of a metal pan to induce a slight stick, hold fond, and allow the cook scrape it up with a metal utensil is what makes a metal surface preferable to synthetic "non-stick." Under no circumstances would I purchase silicone utensils for stainless. They leave too much on the bottom of the pan. Instead, I'd accept a little scratching and eventually "haze" it out using metal scouring pads to clean. That is, a very even surface with a lot of tiny scratches works as well as a mirror smooth shiny surface for cooking purposes.
If you're stuck with these, and have decided to use plastic utensils with them, purchase a few inexpensive carbon steel, or commercial aluminum frying pans so you can at least do some cooking. FWIW, if and when you do replace the CIA, think about manufacturers like Vollrath and Wearever, besides the normal, overpriced consumer lines for your sauce pans and pots. Think about a few pieces of carbon steel for some of your frying pans, too.
BTW, it's silicone, not silicon. Silicone is an inorganic-organic polymer used for all sorts of slippery tasks. Silicon is a (periodic chart) element used for baking semiconductors.
Mmmm. Semiconductors.
BDL |