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  #16  
Old 02-17-2009, 07:23 AM
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Anyone who would spend $3000.00 for a set of pots has got to be mad. It is not going to make you a better cook.
For $3000.00 I would buy a pro -tilting kettle brassier and have it installed in my home, this would be the only pot or pan I would need.
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  #17  
Old 02-18-2009, 07:51 PM
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I confess I have never used "waterless pans", but I remember they have been flogged for at least 50 years (if memory serves)
If they were so great don't you think that All-Clad etal would have capitalized on the method. None have.
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  #18  
Old 10-24-2009, 12:41 AM
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I just found this site and it looks really good. I hope to learn a many things from all you experts.

However, with much embarrassment and regret, we did buy the cookware a few months ago. We have the biggest case of buyer's remorse you could imagine.

Americraft/Kitchen Craft and other waterless cookware brand really knows how to prey on people. They go to fairs like the PNE, home shows, and in-home demos--their main source of sales. Most people only go once to a fair because there is usually an admission charge and they dont have the time to do their research. They then tend to make an impromptu and uninformed purchase. The "cooling-off" period is virtually nothing, maybe a day or two.

This cookware is nothing special. While it retains heat very well, the manufacturer's claims are "almost" disputable. Almost because I'm no attorney. There is no waterless cooking. Cooking vegetables such as broccoli or carrots requires the pan/pot to be 2/3rds full of water and it takes almost 30 minutes to cook. The cookbook and manufacturer Americraft heavily promote healthier living and cooking sprays as a method of non stick and low fat cooking. PAM and it's clones are suppose to be a "healthier" alternative. However, ingesting butane, IMO is hardly healthy. Plastic cooking sprays often contain BPA. This cookware is suppose to be oven safe to 350 degrees, yet the plastic handles will blister if exposed to direct heat. For cookware that costs this much, why the plastic handles?

Frying is really tricky and it messes up easily and stains the pan unless you use a lot of oil, probably more oil than a conventional stainless steel pan, in my experience. We have some heavy stains after making fried eggs and pancakes on the skillet...all while following the directions. We just can't get rid of them. We never had that problem before.

The pitchman, in our case Dan Gauthier uses his bbq all year round, but not the cookware. What does that say? He claims the cookware is made in the USA so buy American! However, even though it may be assembled in the USA, the steel I would bet is from China. Who knows how much lead is in there?

Customer service with Americraft is almost non existent. Once they have your money, it's good bye sucka. I sent them an email, giving my feedback, but I never received a reply back. Others have had similar complaints. Americraft Kitchen Craft dont care. The cookware likely costs them less than $200 for our 11 piece set but it cost us almost $2500!

Any how, this is my rant. I hope people googling waterless cookware, daniel gauthier, americraft, and kitchen craft find this thread. Don't buy this insanely overpriced cookware!
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  #19  
Old 11-07-2009, 08:22 PM
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I, too, went to the fair and saw the demo for Americraft Cookware, a product of West Bend.

We purchased the set for $3,000. Later that night I realized we just could not spend this amount of money on a set of pots. I looked at our receipt and learned we had 72 hours to cancel the order.

I called the number on the receipt and was told I would have to send a written letter to cancel the order and it must be postmarked within 72 hours, or send a fax.

In the post office, the clerk questioned me about the address. I was sending the letter of cancellation to a completely different address than the main office, which was in Florida. The person I spoke with never even informed me where this letter was to be sent and it was not on the receipt.

If it were not for an alert postal clerk, the letter would not have been received by the proper authorities in time to meet their 72 hour deadline.

Last edited by missyjean; 11-07-2009 at 08:41 PM.
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  #20  
Old 11-07-2009, 10:07 PM
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missyjean, i'm glad to read that you got your money back. i just did a search of this company on the better business bureau. they give them a rating of A-. this is another example of how one should only use the BBB as just one point of reference.

i would post a link but I need to have 5+ reviews.

Business Name: Americraft
Kitchen Craft Warehouse
Business Address: 245 N. Trenton Rd.
West Bend, WI 53095

Original Business Start Date: 7/13/2004 Local Business Start Date: 7/13/2004 Type of Entity: Limited Liability Company (LLC) Incorporated: 2004 in FL Principal: Craig Weinand, Vice Pres.
Phone Number: (877) 335-7267
(262) 306-1171
Fax Number: (352) 483-7603
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business: COOKING UTENSILS
SERVICES (GENERAL
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  #21  
Old 11-08-2009, 11:42 AM
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Hmmm, 2004! I was made to think this company had been in operation a long time. during the demo, we were told someone gave them their old Americraft cookware to show everyone how it held up all these years. I mean, 5 years is not a long time in the life of cookware. The demonstrator definitely made us feel he was talking about 30 year old cookware.
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  #22  
Old 11-08-2009, 01:07 PM
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Quote:
Originally Posted by missyjean View Post
Hmmm, 2004! I was made to think this company had been in operation a long time. during the demo, we were told someone gave them their old Americraft cookware to show everyone how it held up all these years. I mean, 5 years is not a long time in the life of cookware. The demonstrator definitely made us feel he was talking about 30 year old cookware.
The company has been around for a fairly long time. The listing merely reflects the current "business form," i.e., as an LLC registered under that particular name.

However, don't let longevity influence you. The product is incredibly overpriced and rather low performance, it is replete with a long and numerous history of complaints and specific dissatisfaction.

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Last edited by boar_d_laze; 11-08-2009 at 03:49 PM.
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  #23  
Old 11-08-2009, 03:42 PM
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Oh, I see. Thank you for clarifying that for me.
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  #24  
Old 11-08-2009, 06:13 PM
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Quote:
Originally Posted by boar_d_laze View Post
The company has been around for a fairly long time. The listing merely reflects the current "business form," i.e., as an LLC registered under that particular name.

However, don't let longevity influence you. The product is incredibly overpriced and rather low performance, it is replete with a long and numerous history of complaints and specific dissatisfaction.
Where are these complaints? I surely would like to bring this up at next year's fair. There are very limited "hits" on Google for this cookware.
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  #25  
Old 11-08-2009, 07:46 PM
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There are several complaints in this thread; by way of a few other examples, see: http://www.consumeraffairs.com/in_home/n…; http://www.brides.com/forums/thread.jspa…;
http://www99.epinions.com/content_170187…; and, http://www.consumeraffairs.com/homeowner…

Quote:
I surely would like to bring this up at next year's fair.
Interesting thought. How? With whom?

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Last edited by boar_d_laze; 11-08-2009 at 07:52 PM.
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