KitchenAid's Dough Hook

[Isa]

I made my usual cinnamon bread this morning. Like always, I kneaded the dough in my KitchenAid with the dough hook. It says to knead for 10 minutes. After eight minutes the dough hook broke at the base. I couldn’t believe it. This thing is in metal and the mixer is about two years old. I just can’t understand how the hook could have broken.

[Jim]

I know this sounds obscure, but was the bowl fastened properly? My neighbor broke his in a similair fashion. Apparently the bowl wasn't set completely straight in the bracket and it caused uneven torque on the hook and it snapped while kneading dough. Just a thought.

[marzipan]

omg... i wish i could've seen the look on your face- it must have been priceless!

[nancya]

Those hooks are expensive to replace! Did you have the extended warranty?

Sorry your hook broke...I have heard of it happening, but its hard to imagine.

[Isa]

The bowl was fastened properly and there was no clinging noise either. All was running smooth when it snapped.



I don't think I have an extended warranty Nancy. Do you know how much it cost to replace?

[nancya]

Sorry. Isabelle, my KA stuff is at home...but I think they have a website [doesn't everyone?].

If I remember, I think my friend Janet spent like $40-50 on a new beater.

[kokopuffs]

KA dough hooks can be purchased on ebay for much less than $20. I'd look at ebay if I were you.

[Jock]

The KA hook and paddle attachments are cast alloy (liquid metal poured into a mold.) It could be that in the manufacturing process there was a flaw in the material.
I've made some pretty heavy doughs in my KA and the motor has practically stalled but the hook never broke. I would contact the manufacturer and see what they say. You never know your luck, they might even replace it. (OK so it's not likely but it is worth a phone call.)
Sorry about your broken hook.

Jock

[KyleW]

I think someone is trying to tell you that you're baking too much bread

[mudbug]

Yes, I've had very pleasant experiences in dealing with KitchenAid®.
It certainly can't hurt to call...

What do I do if my stand mixer breaks or stops working?

KitchenAid® stand mixers are made to the highest quality standards and we stand behind our products with a One Year Total Replacement Warranty. Should you encounter product failure within the first year of use, KitchenAid will deliver an identical or comparable replacement to your door, free of charge, and arrange to have the failed model returned to us. Also, your replacement model will be covered by the Total Replacement Warranty for one year! No other small appliance company offers this service. Your satisfaction with our products is important, and we stand behind our promise of quality manufacturing for years of trouble-free use. For out-of-warranty service, call the Customer Satisfaction Center at 1-800-541-6390 for directions to the closest authorized service center.

From the KitchenAid Customer Satisfaction Center

[Isa]

I went back to the store I bought this morning. Even though the warranty was over they replace the dough hook free of charge. They couldn't believe it broke in two like that. After I wasn't mixing cement but soft bread dough.



Too much bread Kyle??? Is there really such a thing?

[nancya]

Congratulations, Isabelle!!! That's very good news!

And no...there is no such thing as too much bread....

[KyleW]

You're right Isa. I guess there is no such thing. As punisment for my heresy, I spent the day in The Lab

[Melina]

Kylie!! Did you make those?
And you live in NYC ?

[Isa]

What did you make today Kyle?