I think the answer to whinging customers is to have someone out front who is able to deal with them. I am so lucky my wife has the patience of a saint and she mothers them all, even the old guys and they love it. She knows all of their life stories, grandchildren's names and everything. When she is not not around they complain that they miss her. How bizzare! this is a restaurant not and old folks home.
11/16/07 at 12:53am