That's the thing. If you are traveling and looking to be safe in what you eat, yes you know exactly what you are going to get when you go to Olive Garden, Applebees, etc. But, I think lots of people like to try the "local...
Yep, exactly...most people don't want to risk a smaller establishment (even though it is probably far above the chains in terms of quality) and instead go with what they know: huge portions, reasonable price, decent food.