I feel your pain.
The facts are there.
You are the F&B.
Ultimately the buck stops with you.
Who's in charge of the kitchen?
If surveys are coming back with negative comments, well then,,,,,,that's a red flag no?
As a guest myself in hotels all across the country, I see this all the time.
Those "improved" Continental breakfasts that hotel chains provide.
Eggs are usually one massive chunk sitting in the chaffing dish or steam-table pan.