No that not amuteurish at all, and I'm sure someone will jump in with a different opinion then mine. It's all food for thought. It helps to have a place to come and bounce some questions around.
Standard is that owners of any business are not tipped....ocasionally people do but usually they aren't.
No one said you hand over the service charge straight to your employees. Only tips go straight to them (some places don't do that). I think each business has it's own reasons or ways they explain the service fee. To me gratuity means tip, service charge means a fee for providing a service. The service being: providing waitstaff and your costs and work involved in procuring and maintaining them (taxes, bookkeeping, organizing, etc...), or they could hire them themselves (good luck to that).
Don't pay your help much more then the going rate. If you start at sky high wages you'll just need to pay them more and more. Treat them well, praise....not enourmous wages....it will one day get you.
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"Bakers are born, not made. We are exacting people who delight in submitting ourselves to rules and formulas if it means achieving repeatable perfection", Rose Levy Beranbaum | 
04-20-2002, 02:34 PM
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