| Restaurant Dining Experiences Discuss any topic relating to eating out. For specific restaurant reviews and recommendations use one of the forums above. |
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09-12-2009, 10:55 AM
| | Registered User Culinary Experience: Cook At Home | | Join Date: Sep 2009 Location: W. KS
Posts: 42
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I don't complain, neither does my wife. I think if they can't see that we didn't eat, then it wasn't good. I've only had this happen once, that the food was really bad. It was a cajun rest. in Colorado Springs. It was just my wife & I and she had a "sampler" plate and I had cajun/blackend catfish. Wife tried one bite of all 4 samples, liked one and ate that but didn't touch the rest, plate looked nearly full. I had 3 bites, wife had 1, of my fish and it was so over spiced it was not edible.(I'm serious) I ate some of the rice, had a couple beers and waited for the server to see our plates. Well, the owner/manager comes by and asked how our meal was. I smiled, looked at my plate and looked at him, wife said it was good.  He then said, "I'm glad you liked it, thank you for coming to ___." As he left I looked at him as to say "WHAT!". I then asked my wife, "what do you think is bad?" We laughed and grabed a nasty mcd's burger on the way to the hotel.
I'd go back, but I think they closed the doors. People have off days, it happens.
Look'n back, I should have said something. If I cared enough I would have asked him to try it. If he cared enough he would have asked why 3/4 of the fish was still on my plate. He was just go'n thru the motions. I guess we were both at fault to help keep his rest. open.  |
09-13-2009, 07:34 AM
| | Registered User Culinary Experience: I Just Like Food | | Join Date: Sep 2009
Posts: 2
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What would I do?
Well I would probably never eat at that restaurant for at least couple of months. I would eat brunch home (cook it myself, or let the wife cook it) and after couple of weeks I would try other restaurants in the hope I would find one that meets all my needs and expectations.
Oh yeah, I will complain, but not necessarily to them. There are many sites that accept reviews. Write what you wrote here and submit the "nicest" review about them on each of these online communities. You can't beat that satisfaction. Now this is what I call justice. |
09-14-2009, 03:12 AM
| | Registered User Culinary Experience: Cook At Home | | Join Date: Dec 2006 Location: South
Posts: 58
| | Skillet
When I see items, especially at breakfast or brunchtime listed as skillet items I routinely figure they will be akin to a hash type meal, with everything in the dish sort of scrambled together. If I have a choice of egg type in it and I order sunnyside or over easy I expect them to be placed on top of the hash type contents, if I specify scrambled for the eggs I expect them to be mixed in with all the other contents. On the issue of complaining about it, it depends, if the menu doesn't state exactly what it is and I didn't ask about a more thorough description then no I wouldn't complain and chalk it up to a lesson learned about clarifying those menu descriptions I deem to be lacking, if on the other hand it stated I would recieve a small intact steak with potatoes and eggs and I then recieved a hash type deal then absolutly they would hear about it. The way a lot of menu descriptions are written seem like the writers are more interested in using those flowery words than in giving the diner a clear cut description of exactly what they are getting, I don't need to have a 400 word description to tell me about the $6 burger I just ordered, I just want to know that I can have that simple all beef burger done the way I like it without a hassle.  |
09-16-2009, 06:04 AM
| | Registered User Culinary Experience: Party Planner | | Join Date: Sep 2009
Posts: 7
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Well, Actually I don't like to complain but remember that
we don't complain how much it cost we just pay for it.
So it's our right to have a decent food. |
09-16-2009, 12:38 PM
| | Registered User Culinary Experience: Cook At Home | | Join Date: Sep 2009
Posts: 24
| | do I complain about food at restaurants?
I think it depends on the person who complains about food at a restaurant. Me personally, I do not complain about food at a restaurant, unless thier is something wrong with the food, or something in the food, or the food takes a half an hour or longer to make. For example two days ago I went out to a popular restaurant with three friends, and one of my friends noticed their was hair in her food. This kind of thing has never happened to me personally before but If it did yes I would complain about the hair in my food. My friend did complain about the hair in the food and the manager came out and said they were making a brand new meal and that her dinner was complimentary. Now I will still go eat at this restaurant because I have no ill feelings, because this happened sometimes things like this happen but it doesn't mean the restaurant is bad or dirty. |
09-17-2009, 03:33 PM
| | Registered User Culinary Experience: Cook At Home | | Join Date: Sep 2009
Posts: 24
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I agree though because in the end I guess a reatuarant knows their food is bad. If it were me I would of done the same thing, not of said anything, because I don't want to be rude.In a different circumstance such as something misplaced is in your food, then you should say something, but If you don't like the food other people might like it so saying that you didn't like it wont do much. I have eaten bad food before I usually don't say anything and to be nice I ask for a box and take the food home but, then never eat it. |
09-17-2009, 05:20 PM
| | Registered User Culinary Experience: Host | | Join Date: Sep 2008 Location: Porterville, CA
Posts: 353
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A point to ponder: if there IS a problem with food preparation in the restaurant, if no one "complains", management may not know there is a problem.
Remember, unless a problem is known, solutions cannot be implemented.
__________________
Chef/Owner
Le Bistro
33 W. Putnam Ave.
Porterville, CA 93257
559-783-8151 |
10-08-2009, 10:39 PM
| | Registered User Culinary Experience: Cook At Home | | Join Date: Sep 2009
Posts: 24
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For some reason I feel bad saying oh this is not what I ordered especially If they are busy. For example I go to Jacksonville University and eat at a restaurant in the school and every once in awhile I order a quesadila with out chicken, so its just plain cheese with nothing on it, 3 out of the 5 times I have ordered it It has had chicken in it and I did not say anything about it. First of all because everyone usually orders a chicken quesadila and they are usually always extremely busy so I just feel horrible just really complaining about it, plus it's not like im a vegetarian and I can stand eating the chicken. |
10-09-2009, 07:45 AM
|  | ChefTalk Supporter Culinary Experience: Cook At Home | | Join Date: Apr 2008 Location: New York, NY
Posts: 1,076
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Quote:
Originally Posted by rgladso  For some reason I feel bad saying oh this is not what I ordered especially If they are busy. For example I go to Jacksonville University and eat at a restaurant in the school and every once in awhile I order a quesadila with out chicken, so its just plain cheese with nothing on it, 3 out of the 5 times I have ordered it It has had chicken in it and I did not say anything about it. First of all because everyone usually orders a chicken quesadila and they are usually always extremely busy so I just feel horrible just really complaining about it, plus it's not like im a vegetarian and I can stand eating the chicken. | Oh this sounds stressful. You're one of those customers that feels like the restaurant is doing you a favor by serving you food. I get it, it's hard to be confrontational, especially when you see the restaurant is busy. But remember you're there to give them business and you should at least get what you ordered. I can understand not wanting to complain if you didn't enjoy the meal but why should you have to eat chicken when you ordered cheese?
Take out can be tricky as well. We order chinese take out about once a week and the lady that takes our order makes it her life's mission to get us off the phone as quickly as possible. I actually have to write down what we want so I don't forget to ask for something because it's such a high anxiety phone call. I can't even take a moment's breath between words because forget it, she's hung up already "Okthankyoubye!"
__________________ In a nutshell  |
10-11-2009, 09:41 AM
| | Registered User Culinary Experience: Professional Chef | | Join Date: Feb 2009 Location: Pacific Northwest
Posts: 238
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You may be doing youself and your favorite Restaurant an injustice by not complaining. It only makes a kitchen better by letting them know what wrong. A Restaurant owner needs input, the Chef needs feed back. And the cooks need to realize that every meal that goes out, pays their wage. Just leaving food on your plate doesn't count. There are also ways of complaining that would not offend. I always tell my favorite restaurant the good and the bad. Its a win win situation if you have a good relationship with the restaurant. First of all when I go out for dinner I want the best, the Restaurant should want to be the best. We both want the same thing, lets help eachother..................Bill |
10-16-2009, 10:19 AM
| | Registered User Culinary Experience: Cook At Home | | Join Date: Sep 2009
Posts: 24
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I think it depends on the person who complains about food at a restaurant. Me personally, I do not complain about food at a restaurant, unless thier is something wrong with the food, or something in the food, or the food takes a half an hour or longer to make. For example two days ago I went out to a popular restaurant with three friends, and one of my friends noticed their was hair in her food. This kind of thing has never happened to me personally before but If it did yes I would complain about the hair in my food. My friend did complain about the hair in the food and the manager came out and said they were making a brand new meal and that her dinner was complimentary. Now I will still go eat at this restaurant because I have no ill feelings, because this happened sometimes things like this happen but it doesn't mean the restaurant is bad or dirty. |
10-16-2009, 03:22 PM
| | ChefTalk Book Reviewer Culinary Experience: Food Writer | | Join Date: Feb 2007 Location: Central Kentucky---where the bluegrass meets the mountains
Posts: 2,413
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And I'll be willing to bet, rgladso, that the manager then investigated how the hair got there. But (s)he never would investigate if your friend hadn't complained.
I would also have to say that if I was served the wrong order three out of five times, I wouldn't be eating at that restaurant anymore. There is no excuse for that.
Last edited by KYHeirloomer; 10-16-2009 at 03:31 PM.
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10-17-2009, 07:44 AM
|  | Registered User Culinary Experience: Culinary Instructor | | Join Date: May 2006 Location: PALM BEACH FLORIDA
Posts: 2,239
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If you can't cut hair don't become a barber. If you can't fix a car don't become a car mechanic. If you can;t cook don't become a chef. And if you can't run a restaurant, DO NOT OPEN ONE> end of story.
__________________
CHEFED |
10-17-2009, 04:07 PM
|  | Registered User Culinary Experience: Sous Chef | | Join Date: Oct 2009 Location: Canada/Mexico
Posts: 42
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Never complain. Never go to a cook or chef in the middle of a rush. Unless I am spending a whole pay check on a meal, why complain over a 10 dollar plate of food. And if I take you out and you complain... You can pay for your own meal |
10-29-2009, 02:50 PM
| | Registered User Culinary Experience: Culinary Student | | Join Date: Oct 2009
Posts: 6
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I sent a half rack of ribs back at a steakhouse one time. The bottom was burnt to ill-regard. The manager had no problems, and came out with a different rack.
If it's inedible I'll send it back. That means...
It's too greasy
Overseasoned
Burnt or just Incorrectly prepared...
Never gotten the hair but I'd send it back if I did.
One other thing would be if it's too small portion-wise, try and pass off 5oz of meat as 8 oz. Or a 14 inch pizza as 16.
Last edited by Skittles; 10-29-2009 at 02:56 PM.
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