[Koukouvagia]

I know I'm not the only one who goes to a restaurant, orders a meal, and they bring you the food only it turns out it's not what you expected at all... and you don't like it. Do you send food back and order something else?

Just yesterday for example we went out for brunch. I picked something on the menu that said "steak and eggs skillet" and went on to describe that it was skirt steak, 2 eggs, home fried potatoes with red peppers, and gruyere cheese. What I was expecting was 2 eggs and a small steak, with some potatos and cheese underneath in a skillet. What I got was pieces of steak, potato, peppers, tossed with cheese and placed in a casserole dish like a hash. 2 eggs were sitting on top. I was not pleased.

Now if I had gone on to eat it and found it delicious I would've been glad and not upset by my unmet expectations. But these potatoes were not "skillet" cooked and neither was the steak. It kind of had a casserole consistency, not crispy at all. I'm still upset about it because brunch is my favorite favorite meal and I didn't really enjoy this. Plus the eggs were cooked over hard, not over easy like I'd asked.

Now what would you do? Do you eat the food even if you don't like it or do you send it back because it's not what you expected and try to order something else or tell them to redo it? I never know what to do in these situations. I hate paying for stuff I don't like and leaving hungry but I don't want to be rude.

The toast by the way was the best toast I'd ever had. Maybe because I was starving.

[JustPJ]

It funny I should come on and see this post as yesterday afternoon I had the worst meal I have ever had at a restraunt. I took mymom out to a small roadside dinner for a lunch on the way to a funeral service we had to attend. We both ordered what to us were simple "cant mess them up" kinda meals. WOW were we wrong. I had hot chicken sandwich. it was totally unedible. The tin can tasting gravey was plastered all over the driest chicken I have ever seen on top of wonderbread. The mashed potato was...well to be honest mom and I couldnt figure out what they did to those to make them so terrible. Even the pickled beets were tinny tasting and nasty.

Did we complain? No we didnt.....we just will never go back and were sure to let other family members we saw know about out experience. I would of thought however that as a waitress she should of asked if there was something wrong with the meal as neither one of us ate it. In point of fact she never even asked how things were or I would of told her.

The shame of it is this little place used to be a favorite of my mothers years ago. It sure isnt on top of my list!!!! I wish in hind site I had let them know how unhappy we were with that meal but my mom is not one to make a fuss over that type of thing and since that ship has sailed perhaps I can write them a letter....I find it hard to believe they are cooking like that tho and not aware how awful their food is....ick I can still taste that nasty canned gravey .

[KYHeirloomer]

Do I complain? You betcha! It's my money that's being spent, and I expect to get what I ordered.

The unfortunate thing is that most folks, nowadays, do not complain. They accept shoddy goods and service---and, often enough, even leave a tip for it. To my mind, that just trains people that they don't have to deliver their best, because third and fourth best will do.

Now then, "complaining" doesn't necessarily mean yelling and screaming and carrying on. For starters, a quiet word to the server, a la', "this is not what I ordered," gets the ball rolling. If that doesn't do it, then you speak to the manager. And if that doesn't do it, you cancel the meal by walking out.

At some point, depending on the severity of the crime, you might have to escalate the loudness of your response. But, whether quietly or loudly, your complaint should be registered---else the problem never gets addressed.

By the same token, I also want exemplary service on the record, and make sure that when that happens the people in charge know about it.

[Koukouvagia]

Originally Posted by KYHeirloomer

Do I complain? You betcha! It's my money that's being spent, and I expect to get what I ordered.

The unfortunate thing is that most folks, nowadays, do not complain. They accept shoddy goods and service---and, often enough, even leave a tip for it. To my mind, that just trains people that they don't have to deliver their best, because third and fourth best will do.

Now then, "complaining" doesn't necessarily mean yelling and screaming and carrying on. For starters, a quiet word to the server, a la', "this is not what I ordered," gets the ball rolling. If that doesn't do it, then you speak to the manager. And if that doesn't do it, you cancel the meal by walking out.

At some point, depending on the severity of the crime, you might have to escalate the loudness of your response. But, whether quietly or loudly, your complaint should be registered---else the problem never gets addressed.

By the same token, I also want exemplary service on the record, and make sure that when that happens the people in charge know about it.

This I understand. If I don't get what I ordered I do send it back for example:

- my steak is overcooked, not med-rare
- there are tomatoes on my sandwich that I specifically said to hold
- there is gravy on my meat that I wanted on the side
- there is cheese on my salad eventhough I said "no cheese please"
- there are french fries on my plate instead of the roasted potatoes I ordered.
- they gave me regular coke if I ordered a diet coke.

These sort of things I see as mistakes and have no problem sending them back. I do so in a kind fashion without yelling or getting upset. But when it comes to not liking the food I'm at a loss. I wouldn't know what to say if I simply didn't care for the food at all.

For example, we went to a restaurant in Greece and ordered meatballs. The thing about greek restaurants is that they all have the same menu, the only difference is the quality from one place to the next, even in the same price range. So at this one restaurant they brought out our meatballs appetizer and I quickly discovered they had put curry in them. It wasn't advertised as having curry in them but I am not a fan of curry, especially when I'm not expecting it to appear on my taste buds. I simply didn't eat them. Should I have said I don't like them, send them back, and not expect to pay for them?

[KYHeirloomer]

The curried meatballs are a perfect example, Koukouvagia.

Unless marked as such, there is no reason for you to have expected curry. So I would just explain to the server that I don't eat curry, and had no reason to expect it in the meatballs, because it's very unusual, and that I'd like to substitute something else.

There shouldn't be any problem with that approach. If there is, that's when you start escalating.

"I'm not paying for that crap!" should be a last resort, not an opening salvo.

Where a problem exists, IMO, is when there is something strange to you on the menu that you decide to try. If it comes to you as described, and you don't care for it, then the ball is in your court. After all, you ordered it. But more times than not, if you discussed your choice first with the server, and still ordered it, they will substitute something. However, if what comes to you bears little resemblence to the menu description (such as the skillet you originally described), and you don't like it, then send it back. It wasn't what you ordered.

[Just Jim]

If I don't receive what I ordered, as in an overcooked steak, I send it back.
If I receive something I didn't expect, not necessarily so.
I've never seen a skillet breakfast that used whole meats, it's always chopped bacon, sausage pieces, etc.
I would be unhappy with the quality of the potatoes, and the overcooked eggs, but would chalk up the steak to you just not understanding the dish, or their failure to properly communicate the preparation methods.

[leeniek]

I generally don't send things back unless they are completely inedible and I had a bad experience at a local place when I sent back three burned hamburgers. I knew they were burned because they were black on one side and I mean BLACK and actually tasted like burned meat. The cook (who apparently has years of experience and has his red seal.. I know I should call him a chef but IMHO he is not as he has no passion for his work) was really rude to us and reluctantly redid our meals. It left me wondering.. how could he sell that food and expect repeat business or people to actually consume it and enjoy the experience? It was the first and last time we went to that eatery. It's not doing well and it's obvious.. I walk by every day on my way home from work and he is outside on his patio having a smoke.. again another thing that he shouldn't be doing as there isn't alot of distance between the patio and the doors to go inside his place. Who says he'll be out of busniess by the end of the year???

[ED BUCHANAN]

Think of it like this / A menu is a contract that the place is going to supply you what it says in a recognized manner that is acceptable. Where as you are agreeing to submit payment to them the amount stated for what they state.. If they violate the contract, just refuse payment. The contract is null and void.

[leeniek]

Originally Posted by ED BUCHANAN

Think of it like this / A menu is a contract that the place is going to supply you what it says in a recognized manner that is acceptable. Where as you are agreeing to submit payment to them the amount stated for what they state.. If they violate the contract, just refuse payment. The contract is null and void.

Good point Ed. I only put up what I would be willing to pay money for and consume.. and if I see something that looks like junk I trash it and remake it before it even gets to the table. I did that yesterday.. I made some perfectly good scrambled eggs but they sat in the window too long and I told the owner that I can't sell that plate so I quickly remade some nice looking scramblers and sold those instead. It's the little things that keep the diners happy and keep them coming back.

[bughut]

Took mother-in law and other aged relative for lunch in Abroath last week. Traditional fish place.
Well my lunch was floating in grease and if i'd been paying for it i'd have said something, but it was my birthday treat and they would have been upset if i'd made a fuss. They realy would.
I bit my tongue...Hard

[mont86]

I never send food back and expect to eat at that sitting...If I send food back, I'm not paying for it and I'm not eating anything that comeback from the kitchen.

[ED BUCHANAN]

A server will never improve if you leave a tip for bad service, and a place will never get better if you accept mediocraty and bad or cold food. Only way to let them know is THROUGH THE POCKET. Send it back and complain

[Koukouvagia]

Originally Posted by mont86

I never send food back and expect to eat at that sitting...If I send food back, I'm not paying for it and I'm not eating anything that comeback from the kitchen.

I understand this sentiment... many New Yorkers actually feel this way. They think that if you send something back to the kitchen you should be afraid of what they will do to your food out of anger before sending it back out.

[petalsandcoco]

I was at the Red Lobster and my trout was dry as the Saraha, I did not send it back because I was afraid they would do something to it. (like spit in it)
But from here on in, it is going back, at 17 dollars a plate, I deserve to have it properly cooked.

[ED BUCHANAN]

Originally Posted by leeniek

Good point Ed. I only put up what I would be willing to pay money for and consume.. and if I see something that looks like junk I trash it and remake it before it even gets to the table. I did that yesterday.. I made some perfectly good scrambled eggs but they sat in the window too long and I told the owner that I can't sell that plate so I quickly remade some nice looking scramblers and sold those instead. It's the little things that keep the diners happy and keep them coming back.

Everyone should have your attitude!