Pros: speed, taste, crema
Cons: steam wand issues, customer service
This machine was a great buy. As it stands - nearly 4 years later and I still use this machine for producing 8-10 espressos daily. Within the last year the steam wand and timing system began to be a problem. We have had the machine fixed a few times. Aside from that, it produces the coffee within 180 seconds with a beautiful crema. Be careful of the type of bean used - oily beans WILL clog the machine. That was a lesson learned early on =) Since the price has reduced substantially on the item - I would say to go for it.