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Best All-Clad vendor? - Page 2

post #31 of 35
Quote:
Originally Posted by Schmoozer View Post




I don't know why anyone would shop at WS if the desired product was available at Bed Bath & Beyond.  Often BB&B is less expensive and they have a SUPER customer service, all the time.  You can return an item for exchange or refund for any reason, at any time.  I damaged a pot through carelessness and returned it to BB&B after 90 days, without a receipt, and received a brand new pot, no questions asked.

Every time I've dealt with WS there has been at least a small hassle.  If a store could have an ego, I'd say WS is pretentious and full of themselves.

No argument from me.  Unfortunately, the selection at BB&B as far as All Clad is pretty limited.  I haven't found any copper core AC there and the d5 AC line is still exclusive to W-S. If the item is at both stores, hands down buy at BB&B.  If you get a gift and don't have a gift receipt,  W-S won't take it back even if the W-S tag is on the box.
post #32 of 35
If the item you want is in open stock, BB&B will happily order it for you.

Can the same be said for W-S?
They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
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They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
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post #33 of 35
Quote:
Originally Posted by KYHeirloomer View Post

If the item you want is in open stock, BB&B will happily order it for you.

Can the same be said for W-S?

FWIW, the Le Creuset pot I recently purchased was not carried at the BB&B in my area.  However, Theresa ordered it for me and I had it in three days.  I don't know what WS would have done.
Schmoozer
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Schmoozer
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post #34 of 35

All Clad themselves recommended Cookware n More to me more than 10 years ago.  I could not be more pleased with the product and the service.  I have probably purchased 12 or more pieces and often have a hard time finding the imperfection when they arrive. The people at Cookware n More have convinced me they know the products they sell.  They have always been pleasant and patient with me.  Their prices are the best... and are often as much as 50% off retail.   On the business side - is the company expected to keep shipping you pans until the imperfection is acceptable to you!  Get real!

post #35 of 35

On the business side - is the company expected to keep shipping you pans until the imperfection is acceptable to you! 

 

I was trying to figure out what this line referred to, JoJo. Best I could come up with is the poster who related a problem with shipping charges on a bad item.

 

In that case, OP wasn't talking about minor imperfections, but actual damage that rendered the item unsuitable. And I would say, in such a case, that yes, the company should eat the shipping. They shouldn't have sent out the item in the first place.

 

Compare this to, say, The Spanish Table, which sent me a lidded cazuela to which the lid didn't match properly. I called them, and they immediately sent me a  a new one, along with a shipping label to return the one that didn't work.

 

In other words, not only did they pay for the shipping, they tried to make me happy about the purchase even before I returned the unsuitable one.

 

That's my idea of customer service. Forcing the purchasor to pay for your mistake is the exact opposite.

They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
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They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
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