quick thawChef Bill, I am in the restaurant supply business on the gulf coast and I have never heard of this item. I do think Hatco makes some great products for the restaurant industry though. If this does what it says it can do, depending on what and how much you're trying to thaw at a time, I think you will be happy. Try talking to your sales rep about a trial period, there's no better review than your own experience. Often when a new product hits the market, vendors are eager to get the product out just so customers can try them and spread the word.