Hi, and g'morning to you ...
I can certainly understand your frustration and annoyance. I'm sure many of us here have dealt with poor customer service at one time or another, and it's damned annoying and frustrating. I don't blame you for being angry.
Coincidentally, I'm going through something similar with LeCreuset right now. I have one of their 5-quart Dutch ovens, and a couple of years ago the lid was damaged. I found another lid, from another pot, that worked pretty well on it, but now I want a new and proper lid. I went to some stores that carry LeCreuset and they all told me to contact the company for a replacement. Thus far all my attempts (4) to contact the company have gone unanswered,
I had some questions about the products from one of the organic dairys in the area - one that I have supported for years and which is a "friendly, family owned operation - same thing, no response. Recently I had a question for the team at Trader Joe's - I'd even gotten a card from the store saying they want their customers to know what they're getting. I had a question about who supplied their milk and was told that they don't divulge who their suppliers are. At least they answered my inquiry.
Customer service has gone down the tubes - it ain't just All Clad, or Le Creuset, or .... It's a darned shame, too, since with email and 800 numbers, and all the communication technolgy we have today, it should be easier to contact a company and getat least a response. I suspect that I won't be buying any more Le Creuset either.