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A Mixed Message

post #1 of 13
6/12/07 at 6:32am
Thread Starter 
Printed in large, easily readable letters on the packaging face of my recently purchased skillet are the words "Dishwasher safe ..."

On the reverse of that same bit of packaging it says "This cookware is NOT dishwasher safe. Using it in the dishwasher will void your entire warranty."

:confused::crazy: Shel
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post #2 of 13
6/12/07 at 7:44am
What brand/model?

It's OK to shame stupid corporations in public. :D
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post #3 of 13
6/12/07 at 7:47am
I'm not sure how'd I react :crazy:. Maybe you aught to call the manufacturer :lol:. I'd like to know what they say.
Preparing a fine meal with quality ingredients is the most practical way we show our love. How we plate shows the depth of our caring.
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post #4 of 13
6/12/07 at 8:42am
Ha! so one message came from engineering and the other from the marketing dept.:smiles:
Jannie
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post #5 of 13
6/12/07 at 9:37am
Thread Starter 
It's a Farberware Millennium 10" Nonstick skillet.

It's also interesting to note that the front of the packaging material says the pan is oven safe to 400-degrees while elsewhere I read that it's oven safe to 350-degrees.
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post #6 of 13
6/12/07 at 10:16am
Thread Starter 
I may do just that, mostly out of curiosity about the response as I've no intention of putting the pot in the dishwasher. I'll start by sending them an email and see what, if any, reply is generated.

Shel
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post #7 of 13
6/12/07 at 9:50pm
Please keep us informed, Shel, I'd love to hear how they explain that one!:confused:
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post #8 of 13
6/13/07 at 6:46am
Maybe they were stating that the packing box is dishwasher safe, but the skillet is not.:lol:
Wisdom comes with age, but sometimes age comes alone.
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post #9 of 13
6/13/07 at 10:32am
Thread Starter 
I went to the website Farberware Cookware Home, and couldn't find a way to contact customer support. Lot's of FAQs and other stuff, but no way to actually contact the company, either by email or a phone number, etc. If someone wants to cruise over to the site and see if they can find a way to contact Farberware, please do so. Maybe I missed the link. However, I do have an 800 number that was printed on the packaging, so all is not lost.

Shel
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post #10 of 13
6/13/07 at 11:21am
Customer Support
To quickly find answers to your cooking cleaning or warranty questions search our interactive knowledge base of Frequently Asked Questions or Submit A Question to our experienced Customer Service Department.
Call Us
Telephone: 800 809-7166
Days: Monday through Friday
Hours: 7:00 a.m. through 5:00 p.m. Pacific time


:):):)
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post #11 of 13
6/13/07 at 1:13pm
Maybe they want you to put it into the dishwasher, and then point to the other message saying it voids your warranty. That way they can sell you another pan!

Great marketing gimmick!

doc
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post #12 of 13
6/13/07 at 1:22pm
Thread Starter 
The large print giveth and the small print taketh away :lol:

Shel
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post #13 of 13
6/14/07 at 6:50am
like many food prep items, the pan is safe in the dishwasher, but putting it there degrades some of the properties.
I hand wash everything, and have no dishwasher at all.
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