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Great Customer Service

post #1 of 4
Thread Starter 
We so often hear about poor CS but I'd like to comment on a great experience.

A few weeks ago I purchaced a saucepan from Bed, Bath, and Beyond, and was told by the sales rep that any time I was dissatisfied with the product, for any reason, it could be returned for credit, exchange, replacement, or refund. Those were pretty tall words.

Fast forward to last week when I stupidly let the pot boill dry and, literally, fried the thing. I tried to rescue it, but it was useless for much other than boiling water.

Today I returned the pot - which clearly showed that it was abused - and the woman at the CS counter just looked at it, checked to see if there were other like pots in stock (as I said I wanted a replacement - and expecting to get at least an admonishment about my abusive nature), which there were, tossed my pot into a bin, and in less than a minute a new pot was handed to me, along with a can of Barkeeper's Friend as a suggestion for cleaning dirty and badly stained pots and pans. I bought the Friend and left happy with a nice, new, shiney pot.

So check out BB&B - you may be glad you did.

post #2 of 4
Hamilton Beach has given me wonderful customer service. Replaced the product, sending it the quickest way possible before even getting my returned one. Let me keep the attachments and also paid for the shipping back of the unit.
post #3 of 4

Thank You Both!

We're usually quick to communicate bad service. But good service, too often, goes unacknowledged.

I remember once getting a delivery, and the driver and his helper went out of their way to be helpful. Friend Wife was home alone, at the time, and this was a major appliance.

When I called the company, they were shocked that somebody was contacting them with a compliment. They'd never heard that before.

I explained that if the service had been the opposite I'd have spared no time complaining. And I wanted to make sure their employee records told the good side of the story.
They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
They have taken the oath of the brother in blood, in leavened bread and salt. Rudyard Kipling
post #4 of 4
I agree, KYHeirloomer. I always try to balance my criticism with compliments where deserved (if company X does well, compliment; if company Y does badly, complain). If I get exceptional service, I mention it to management and, hopefully, the employee will end up with the benefit.

That said, I complimented a new cook at one of my favorite restaurants lately and I think he did so well that he's moved on to more lucrative employment. :(
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