I don't agree. I complained to Kroger about some products our local Scotts Foods stopped carrying when they were bought out by Kroger. I emailed from Kroger's website and could not believe it when my phone rang yesterday and it was the manager of our local Scotts. She apologized to me about one of the products which was from the chain they were originally associated with before selling out to Kroger and can no longer get. She did offer a couple of alternative products they now carry which I had not seen. The other product, they do carry but because of big promotions, don't always have it out in the fresh meat market anymore. She told me all I have to do is ask the service people in the meat market to get it for me. Along with that, it was stressed that if there are products I bought before that I can't find, bring it to her attention and she'll see if she can still get them for me. That made me happier giving them our hard earned money!
On the other hand, we had a small store near us which was local owned and operated. The owners, themselves, usually manned the meat dept. and the check-out. If you didn't get there on Friday when their meat was delivered, you got meat that had been in the cooler for days and a very poor selection. When asking if they had anything besides pork steaks on a Tuesday afternoon, I was told they wouldn't get anything else until Friday. I'd run in there and pick up odds and ends instead of driving 13 miles to another store and most of the time, the owner wouldn't even speak except to tell me the total of my purchase and give me my change. I despise unfriendly service people and especially when it is the owner. They don't mind to take my money but then can't even say a simple, "Thanks for coming in" afterwards. I stopped patronizing that store and apparently so did a lot of other people because it closed on Labor Day. I hate to see the little man go out of business but without customer service, what can they expect?
As to the original question, if at all possible, I bag my own groceries. Having worked in customer service as a cashier and a bagger for over 3 years on my first job, I know how to do it correctly and can usually do it a lot quicker than the people they hire. I always put my breads, fruits, fresh veggies, and any other items easily damaged at the very end of the conveyor so they don't get smashed by everything else. If someone does throw something in the bag or bags something together that shouldn't be, I don't hesitate to correct them. I guess I am pretty bad (or good...depending on how you look at it) at correcting them because Les was afraid I was going to get us banned from one grocery store a few years back. I never bought groceries there that I didn't have to tell them not to put a 5 lb bag of sugar on my eggs or not to put toilet bowl cleaner in with raw food items. I try not to be too overbearing but this is my family's food we're dealing with and I want it to be edible when I get home!