I never post anything on the internet yet I thought this issue was something that people that are willing to spend big dollars on a high end stove should be aware of:
I recently purchased a 48" Capital Culinarian series MCOR486B - I love the look of the stove and the burners worked as expected. The burners have a very high heat and it took a little getting used to, but I had carefully researched all of the pros and cons of purchasing a residential-commercial stove, so I was prepared for this learning curve.
However, the first time that I used the oven I discovered that the oven racks could not be pulled out of the oven. My mother had prepared a very large pork roast and nearly burned her arms reaching into the oven when putting in the roast as the racks wouldn't budge.
I reported this issue to Plesser's where I purchased the stove, as well as a high end microwave, high end refrigerator, and a high end dish washer, yet they told me to contact the manufacturer directly, so I did. The manufacturer told me that this was a defect which they were aware of and that the rails and racks needed to be replaced. I thought that was an odd solution to the problem as it seemed to me that the oven walls were over expanding and not the racks. The tech also said that this issue had been fixed at the manufacturing level at the beginning of the year. He also said that they have since changed the manufacturing of the gas tank and the rails at manufacturing. Plesser's said that they got the stove through a distributor, so I can only assume that the distributor had these sitting in his warehouse or the defect would have been fixed from manufacturing.
I became very uncomfortable with the idea that Capital wanted to only replace the rails when it seemed that the oven was having some pretty severe issues. I have cooked in many low end ovens, some that cost as $300 and I have never had a problem with a stove before. Yet, this $8,000 stove can't even get the most basic oven functionality working to satisfaction. I requested a full replacement of the stove and requested to speak to a manager. It has been nearly 2 weeks since I reported the issue and no one has called me to schedule a repair call. After 3 more calls to Capital I finally got a call today from a manager from Capital and he basically told me that I have nothing to fear, that Capital has MY best interest in mind and that they will not replace the stove. Plesser's refuses to take back the stove and I am now supposed to just let Capital mask the bigger problem with oven by simply replacing the rails and putting in smaller racks. I would imagine that if the stove walls continue to expand the way that they do the replacement rails will eventually become loose or warped and my lovely stove will be long out of warranty by then. If I can't get the manufacturer to stand behind their product while it is a couple of days old and under warranty what should I expect in 3 years? I will let you know how it turns out.