All-Clad + Others Customer Svc

For some time I have been looking for a good quality, tall, 12-quart stock pot. All-Clad, I discovered, has a new stock pot called - tada: All-Clad 12-quart Tall Stockpot. So, I checked a few web sites looking for the dimensions of the pot. I checked TEN sites, including All-Clad's site, and not a single one had the dimensions. Very frustrating to say the least. In fact, All-Clad didn't even have the pot listed on their site.

Finally, in desperation and frustration, I sent All-Clad an email asking for the dimension of the pot. In addition, I contacted Williams-Sonoma as they also carry the pot and I happened to end up on their site.

It is now three days since I contacted All-Clad, and I have not heard a peep from them. As for Williams-Sonoma, after about twelve hours I received a canned response suggesting that I look in their FAQ for the answer. Yeah, the FAQ'll have the information - right! Finally, more than 24-hours after the canned W-S response, I received another email from W-S, in which they told me they didn't have the information and couldn't provide the dimensions. However, they were kind enough to forward my request to All-Clad. I'm still waiting.

Not only did I find it absurd that not a single seller of the pot lists the dimensions, but that All-Clad didn't even list the pot on their site. Am I asking too much?

I even called two - maybe three - places that carry the pot, and asked for the information. I could not get a definitive answer - mostly the customer service people didn't know. One, however, gave me the dimensions, but they were incorrect. At least he tried.

I also looked at a copper pot made by Falk, and had a question about the pot's construction. I sent my question off at 5:54am yesterday, and by 6:05am had the answer in my in box. It seems that a quick and complete response is possible .... just not from All-Clad or W-S or any of a couple of other internet sellers. Bah! :mad:

I think I'll pay a visit to Bed, Bath, and Beyond in the next couple of days. They treat people pretty well over there.

So do I, but before making the trek to a store that might have had the pot, it seemed like a good idea to know the dimensions to be sure it was what I wanted. The idea that I couldn't get the information from All-Clad really had me miffed!

It's a new pot ... strange that it's no longer being produced. I'm not calling All-Clad. I spent too much time on this nonsense already. Thanks for your help, though.

Chrissy wouldn't let me of the hook and insisted that I call All-Clad. The information All-Clad gave you was wrong. The pots are in production. But here's the thing, the woman I spoke with never heard of them, and only after I insisted that the pots existed did she check. She was surprised, and said that the CS people don't always get the full information from the company.

So, let's sum this up: All-Clad has not replied to my email, nor have they replied to the email sent byWilliams-Sonoma. The CS rep you spoke with said the pot was discontinued. The CS rep I spoke with didn't even know the pot was in the All-Clad lineup. What a gang of numbskulls and incompetents.

Hi ...

I want a tall, narrow pot with a 12=quart capacity. Many pots are shorter and wider. I believe that's the case with the Vollrath pots.
I'm not wedded to a tri-ply pot, however, I am wedding to the capacity and the height requirement, and a pot that is of good quality. FWIW, I'm not convinced that All-Clad pots are all of high quality, but that's a different rant for another time.

What I really want is a custom-built 3-mm thick, stainless steel lined, copper pot that's 13-inches tall with the appropriate diameter for 12-quarts, and sporting well-designed cast iron handles. Everything else is a compromise :lol:

Thanks, Vera - I'm looking for a taller, narrower pot.

Sometimes I buy on eBay, and I certainly sell a few items there as well.

That's a big surprise as I've seen the pot for sake at may on-line sites, and for substantially less than the quoted retail price - somewhere in the $340.00 range, iirc.

Two reasons. I like the way they look and cast iron is supposed to transfer less heat than brass. But mainly because I like the way they look.

One of these days I'll have a pot like that, even if it's not practical or cost effective, or won't make a better stock than a modern pot. Just one of life's pleasures.

That's closer to what I want ...