The other night one of the waitresses came back with a plate and said there was a big long hair in it and the customer would lke it to be replaced with a different entree, which we did. The problem was, it was the customers's own hair. My hair is long, dark and straight. I always have it rolled up in a bun with a hair net. The other cook has 1/4" long hair and had a bandana covering his entire head. The found hair was long, blond with a spiral perm and dark roots- the customer's hair. I told the waitress to tell the table we would replace the food, but that no one working there had hair of that type. I don't think she did, and the comment card they left said the best part of the meal was the hair in her (the writer's) sister's food. How do you handle something like this? These people left the place thinking they had gotten hair in their food from one of our employees when in fact it was their own. Any thoughts?
post #1 of 10
3/5/09 at 12:43am