March 23, 2009
Thank you for your email regarding StarKist SeaSations Savory Lemon & Herb White
Since SeaSations is a brand new product, using new steamer pouch technology,
we’re very interested in your comments. We use consumer feedback – whether
positive or negative – to continually improve our products and packaging. The
details and videos you provided on your blog are very helpful, and will be
shared with our Research & Development Team.
We’re excited about SeaSations because we believe it offers consumers who may
not be as comfortable preparing seafood as you are, the chance to enjoy a high
quality, convenient and nutritious seafood meal.
Although you and your daughter were disappointed by the Lemon & Herb variety, we
also offer three other delicious varieties, including: Teriyaki Orange & Ginger
(my personal favorite!), Thai with Basil, and Mediterranean Tomato & Basil. Note
that SeaSations is still in a limited Test Market area, which includes Florida
and the Atlanta, Georgia area.
We hope you’ll consider trying one of our other SeaSations varieties,
compliments of StarKist, and I’m sending you a coupon in the mail for a free
two-pack. SeaSations also offers a Money Back Guarantee if you’re not
satisfied, with details on our website at www.starkistseasations.com
Thanks again for the opportunity to respond!
StarKist Consumer Affairsconsumeraffairs@starkist.com