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Unbelievable: a restaurant employee on the cell phone! - Page 2

post #31 of 51
what Jim said.

if one works someplace or at some job where cell phones are not permitted and one is too stupid to give people a phone number where/how one can be reached, perhaps another line of work would suit one better.

once upon a time we had Model T's; now you can buy a street legal Formula 1 race car.
does that fact also create the inalienable driver's right to drive it 300 miles an hour through rush hour traffic?

once upon a time we used carbon paper for copies.
now we have color copiers; very good ones even.
just because one can, does not give one the right to copy $20 bills.
post #32 of 51
Again, I've gotta greet with the anti-cellphone posters. Emergency situations aside, cell phones should not be permitted in the workplace. But as the OP stated, this definitely was not an emergency situation. If it was, the server wouldn't be at the table serving while on the cell phone. That is completely unacceptable. I don't agree that you should take the cellphone away from the employee, but its pretty easy to discern an emergency from a non-emergency. And I don't know any manager/boss/owner who would fire an employee if they were on the phone during a real emergency situation. But serving food, and talking to your friend about what someone else what wearing at the mall, is ridiculous.
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post #33 of 51
Thread Starter 
Everyone has emergencies nowadays! Gimme a break.

I am a teacher. I don't check my cellphone every 4mn or listen to my voicemails the minute I get them in the middle of a class just in case it's an emergency. Yes, of course, the convenience of my students comes before my potential "emergencies".

You go see a concert. The musician on stage doesn't stop in the middle of a song to listen to the voicemail he just got in the cell phone that was vibrating in his pocket, just in case it's an emergency. Yes, or course, the convenience of the audience comes before his potential "emergency".

I could find dozens other examples. Now you may think those are "extreme" example, because they are, but guess what: my wife is a computer programmer. When she's coding, she never checks her cellphone. When she's coding, she's coding. When she's on break, she checks her voicemails. Emergencies will have to wait.

Restaurants should be no different. Waiters are providing a service, they're not expected to check their cellphone in the middle of service, and the restaurant does not pay them to check their cellphone every 10 mn in case that last voicemail they got was an emergency. Check your voicemail on your break.
post #34 of 51
>>Gimme a break.

actually, I don't entirely disagree with the sentiment. but do note you qualified the statements "on your break"

going back to the OP, and going to my own personal dining experience, someone seating your party, or expected to be "waiting" on your table is not "on a break."

there's "use" and there's "mis-use" of technology.
imagine you're at the dentist getting your teeth cleaned, and then get left with a bunch of glop in your mouth because the dental tech's cell phone rings. is that acceptable? is it unreasonable to expect a waitstaff person to give their contacts the restaurant's phone as an "emergency" contact? how about the dental tech? why should the dental tech be required to list the office as an emergency contact whereas the waitstaff - in addition to paying attention to their _blinking_ job - be entitled to yap on the phone while you're looking for more butter?

back in the day,,,,, I did a _lot_ of business travel. my wife - with three small kids - had a list of all the plant phone numbers, and - being a creature of habit - the hotels where I stayed; domestic and international. and I always used them dang copiers to make sure she had a copy of my itenerary - - all the flights, all the hotels. you know, the old fashioned way . . .

in a restaurant one is paying not only for the food, but the privelege of "being served" the dang food. a watistaff yapping on their cell phone plopping the plate down with not even a break in their conversation is _not_ my concept of "service" - high, medium, or low end eatery.

there is a psuedo-defense for the employee permitted to carry an active cell phone. they cannot control who calls them. I have a cell phone. I get wrong numbers. I get spam "This is your second notification that your car warranty is about to expire." when my waitstaff's attention is diverted from their paying occupation to answer a cell phone, I am _not_ a happy patron.

if they take the call / voice mail on their break, _somebody_ is supposed to be covering their responsibilities and frankly, my dear, when they are on break, I don't give a hoot.

so I am completely in support of Jim's opinion: if you're working, _no_ cell phone, period. on or off. put it in your locker. if you're too stupid to give your next of kin an emergency contact number, you need to look for an occupation that does not require your attention.

and "I can multi-task" is _out_. see automobile drivers and cell phones / texting. or train operators and texting, or trolley operators and cell phones (train wrecks, death toll, etc.) the human brain is still the best multi-tasking computer on the face of this planet - but it is not exempt from attention lapse.

I have personally had to go to the host foh with the request: "Gosh, when the waiter is finished with his texting, could you ask him to bring us xxx" no, it's not a joke, it's not an exaggeration.

once when the tab arrived I wrote down "50% deduction for service staff phone deversion" - adjusted the dollar amount - and proffered cash. the cashier, who was on the phone, didn't even blink. rang it up, gave me my change on the 50% deduction, and I left. wonder how that hit the fan....
post #35 of 51
Thread Starter 
Dilbert, I am the OP, and I agree with you 100%. Sounds like you thought I was disagreeing with you.. I was disagreeing with phatch.

I think a zero-tolerance policy is not unreasonable.

That's GREAT! I'll try that next time. :talk:
post #36 of 51
>> thought I was disagreeing with you

nope, if so conveyed, my apologies - you hit it on the button - "on your break" - not "while serving your customer" aka "while doing your job"

a break is just that - a break - if one wants to surf the net, or yap on the phone, get in a sky dive, whatever makes a break is a good deal. that's the point - unravel your brain for the break so one can concentrate 'as required.'
post #37 of 51
Lol I love the 50% off thing, that is awesome! Definitely gotta try that, luckily I haven't been to a place where the server is on the cellphone. Honestly, that is unbelievable that that could even happen!
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post #38 of 51
Stranger things have happened.
My wife and I went to a small place where we sat ourselves and started looking over the menu.
After a few minutes the waitress came out, holding her ticket pad in one hand, and in her other she was holding her pen......and a dirty baby clad only in a diaper.
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post #39 of 51
WHAAAT? Tell me that is a joke...I hope you got up and left lol
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post #40 of 51
In a lot of family owned small-time restaurants the owners practically live there, so I guess the girl had to bring her baby with her...
post #41 of 51
Yeah, but you don't bring a baby in a diaper to take an order...:confused:
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post #42 of 51
Wish I was joking.
Yep, we left.
If it had been a freshly scrubbed baby......but no, it had dirty face, torso, hands, etc.
There may have been a reason for this, but there's no excuse.
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post #43 of 51
wow that is amazing. I agree with you 100%, I don't know why people need to be on their cell phones 24/7, if it be texting or talking on the phone. I cant tell you how many times I have just wanted to rip the phone right out of these peoples hands. That is a new low though, I mean to be serving someone and talking on the phone at the same time! I would have told the manager right away. I understand people need to talk on the phone sometimes but not at your job and especially when you are not on break!
post #44 of 51
Thread Starter 
Thing is, judging from her phone conversation, SHE was the manager. I don't think I've been back to that place, don't think I'll go back. Food wasn't that good anyway.
post #45 of 51
wow that is amazing. I agree with you 100%, I don't know why people need to be on their cell phones 24/7, if it be texting or talking on the phone. I cant tell you how many times I have just wanted to rip the phone right out of these peoples hands. That is a new low though, I mean to be serving someone and talking on the phone at the same time! I would have told the manager right away. I understand people need to talk on the phone sometimes but not at your job and especially when you are not on break!
post #46 of 51
I know this is a slightly dated thread but it brings to mind the guy who thinks he is so important that he brings his cellphone on vacation with him and insists on yelling into it on the beach while the rest of us have gone away for some peace and quiet away from the phonecalls. Call that a vacation? That is very sad.
post #47 of 51
Mobile phones on vacation....yeah....very relaxing. On a more sombre note, we were planning my MIL's funeral, but do you think my other half would turn his mobile off? It was a very low point...the darn thing wouldn't stop ringing, he'd be on it more than he would be talking with family who had gathered to make arrangements. The atmosphere was not good. I was forced to apologise on his behalf....but I was just as p'doff as they were.

Mobile phones in the cinema....turn 'em off people....it's just plain bad manners. Others go to the cinema to escape and relax for a couple of hours. Aarrgh. :D
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post #48 of 51
DC, that is just sad.

Bazza, I'm one of those who has to take the cell on vacation. When you own your own business', you need to stay in touch. Relax? :lol: Vacation is for the wife and kids, no vacation when your butt is on the line everyday, 365.5.:lol:
post #49 of 51
I believe that everyone should have a cell phone. However the main reason cell phones were invented was for emergencies. Not for chit chatting all the time about stupid pointless gossip or drama. Especially in the work place even if it is an emergency wait until you have left an area that a customer can see you and call back the person who called you. It;s just rude to answer your phone right infront of your customer especially if they are supposed to be taking your order. If I was the manager of that restaurant and a customer told me they saw that I would have probably fired my employee that very second.
post #50 of 51
The problem with cell phones "for emergencies" is that either everything becomes and emergency or you don't know if it is til you answer it. Back in the day, as they say, we managed to exist without being nanoseconds away at all times. Chances were that you could almost always be reached in a real emergency; maybe not instantly but pretty quickly. But now we're so connected that the bar is set very low for what constitutes an emergency. If Jr. has a sniffle, does the sitter have to interrupt the climax of a movie to let you know? If hubby needs you to pick up a six-pack of Bud on the way home, must you find out while taking a customer's order?

You have to wonder if there's any such thing as common sense anymore.
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post #51 of 51
My opinion on Cells is as follows...

Keep it on silent, check it on your break or off time. Do NOT let the customer see you look at it. DO NOT touch that thing while also touching food. I the consumer will request you prepare my food again.

For those not working, Cells are high tech enough to where you don't have to scream, if you must talk during a meal take the conversation to a less populated area. If it's an intense conversation then you need to have that conversation with whoever it is in person and I don't want to hear your personal life.
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