I posted an issue regarding some new food Saver bags I recently purchased in another topic. Figured since someone brought this up from the depths of the forum I would add some info regarding my the status of the original topic in addition to the newer "bag" issue.
I went a couple rounds with Customer service regarding things. What it came down to was a half hearted attempt by Jarden to contact me and then a letter giving me a time frame to contact them. The letter was sent because the Consumer Resolution Specialist explained that they tried to reach me several times at the phone number I provided but I can honestly not remember one phone call from them appearing on or phone. The fact that we have caller I.D. on the phone and through our Dish receive confirms that no calls were ever made. (Edit: I mis spoke here. They did call one time and the DD took a message. Slipped my mind)
Anyhow I sent an email explaining that I was trying to decided whether or not they were losing my business for bags. I believe it was MaryB that provided a link for a site to purchase bags from....Thanks MaryB. That at the least gave me an option to consider and a way to make the statement to Jar din possible. So...in the email..... I had asked if they could help to resolve the issue I am having with the Teflon and heat strip. From my view, the issue was never closed with them. Especially since I raised the issue again and gave specifics....again.....of the overall problem I was having and my discontent for how they have approached things.
It has been several weeks now and not one attempt to contact me by phone, letter or even carrier pigeon.
Has Customer Service in our fair land really sunk to this level? I admit I'm rather tenacious when it comes to things and because of that I may have a different perspective but if a guest complained about something and wrote a letter or even filled out a comment card, it didn't matter how long it took my managers or staff to contact that guest, we could not close the file without getting feedback. If anyone tried to I would have chewed them out six ways to Sunday for not resolving things. When a guest says it's fine I believe it means far from it but just doesn't want to complain. But if a guest writes a letter......attention and resolution should be the priority and it all falls to the business to make contact. This also wasn't isolated to one or two of my positions it was a core belief. I guess.....That's what really gets me fired up even now......... is that they sent a letter basically telling me that my issue didn't warrant any further effort on their part and it was up to me to contact them. It's just sad that the priorities of businesses have become what they are today. Well, maybe it's not the priorities ( albeit they are a bit lopsided) so much as it is how........or the lack there of........... or what people do to execute them. There is no thought given or personality portrayed. No creativity of the situation or even tailoring things to fit the specific complaint or person. Just a standard, one size fits all, less than exemplary level of sincerity in dealing with every situation presented.
That's all I have to say for now. Although I would like to give Mattie405 another thanks for the film. I am just about out of it now but because of her effort to help out a perfect stranger, I have been able to keep my perfectly good, "except for the crappy 0.45 cent production cost/design weak link" Professional II limping along for just over a year now. Thanks to the other that have provided info for self-adhesive Teflon tape too. This will help me to keep it operating for many years...and I will need to...... because this will probably be the last product I will have bought from Jarden/Sunbeam. I did try to give them a chance to correct issues but they failed.
Edited by oldschool1982 - 9/2/10 at 3:30pm