I have patiently read all of the comments left so far on what makes everyone angry about service, and it begs the question...."what kind of restaurant WOULD you put up with aforementioned behavior?"
Would you go to Applebies and allow a server to handle your drink glass by the rim?
Would you tolerate a cook to undercook/overcook your steak at TGIFridays?
Would you allow a server at Denny's to clean a table with bleach water right next to where you are dining or run a vacuum when you are having dinner?
The answer is obvious....no to all....right?
Yet in all cases it is either the careless attitude of the person who makes the mistake or the fact that manglement never took the time to train said employee.
As professionals in the industry, we have all had our share of experiences, as talked about in these past few forum threads. It makes one wonder just how hard it is to truly serve or cook.
People will say the waitering is easy, but we know otherwise.
Cooking is a noble profession yet there are quite a few "shoemakers" out there......no?
At the end of the day, when all is said and done it comes down to the employee and how motivated and trained they are.
All across this great country of ours you have diners, cafes, university food services, prison commissaries, fast food, and fine dining etc.....all depending on the quality service of its' employees.
Sure.....some are dives yet even the most innocuous places can be a delightful place to have a great dining experience.
It's the employee that determines our experiences.