Originally Posted by KYHeirloomer
ResQDoc, I sincerely hope you are merely playing devil's advocate, because if you believe what you're saying my advice is that you never open a restaurant of your own. It's destined to fail.
Rule #1 in the service world: The customer makes the rules.
Rule #2: For those times the customer is wrong, see rule #1.
Take your last point: No, I would never specify that when making reservations. But if I were assigned a server whose personal adornment disturbed me I would certainly request a different server. If that request is denied, then so, too, is my patronage. I'd pick myself and my party up and leave. The world is full of restaurants that recognize their function is to cater to my wishes and desires.
Let me ask you this. What if we have a server who provides ideal service, however you define it, but who, for reasons of personal choice, had not bathed in a week? Based on your argument, that would be perfectly ok, because the quality of the service was 110%, even though you objected to the miasma drifting across the table.
Do you really see that as any different than having a server covered up with tasteless tatoos and body piercings?
To be quite honest, while not claiming to have owned any establishments, I have been the Executive Chef at a couple of extremely successful places on the east coast, and haveI learned one thing about owning a restaurant: Either own the place, and hire good management and stay out of the way, or chose a side of the house and stick to it. Its almost impossible to do all three as an owner. It has been done, but it is rare.
As far as your little jab about whether or not I would be successful if I ever decided to take on an endeavor - You apparently know nothing about trending and how good restaurants become great ones.
One word - regulars.
If I open a restaurant, I am going to run it how I want to run it, and I will hire who I please.
I understand the juggling act involved in a night out, as well as the orchestration involved in an amazing dining experience...and I will tell you one other thing I have picked up along the way.
If people REALLY want to eat at your establishment, THEY DONT CARE WHAT THE SERVER LOOKS LIKE. They care about QUICK SERVICE but having the LUXURY of TAKING THEIR TIME. They care about CLEAN LINEN. Wine glasses that dont have SPOTS on them. They care about FEELING LIKE THEY ARE THE ONLY PEOPLE DINING IN THAT ROOM. They care about going and being made to feel like they DONT HAVE A CARE IN THE WORLD except HOW FAR OUT DO I HAVE TO MAKE A RESERVATION?
99% of patrons, from my past 16 years in the industry, could care less about a nose stud, or a neck tattoo.
As far as the open table comment, yes. I was being facetious.
Define what offends you.
What would the deal breaker be?
There was nothing stated about tasteless tattoos vs. tattoos that are done in good taste. It simply stated "Tattoos above the neckline."
I am glad to see that at least someone knows the difference though.
Perhaps I should clear something up - Piercings can be taken out and spacers can be put in. Tattoos can be covered up to a point. I have never seen a server with hand tattoos. I have never seen a server with face tattoos. Why?
Because it is a bit extreme. People are not willing and ready to see that side of culture.
If I got that server at Palace Kitchen, Per Se or Trotters, would I be offended or ask for a different server?
Why? Because obviously, they must do SOMETHING right, otherwise, they wouldnt have a job.
To think that someone would not hire someone else that has an immaculate resume, based soley on appearance would be "financial suicide" is ridiculous.
"Neck ink" is predominately displayed by those connected with criminal street gangs."
What an ignorant thing to say.
Know what else is connected to criminal street gangs?
Give me a break.
As far as your question on bathing - Its null and void. I wouldnt ask for another server....I would not eat there based on the fact that it is unsanitary.
If you go to Europe though, you will run into PLENTY of places where the waitstaff smells of sweat and BO.
Why? Because deodorant is not as widely used there as it is here.
It does not mean they dont bathe.
Edited by ResQDoc - 5/26/11 at 9:51am