I'm sure we've all had them.. the patrons who are impossible to please but we had a doozy today.
She made an order and it was for a vegetarian omelette with raw veggies. We have no raw veggies on the line except for the western mix and tomatoes and the veggies in the vegetarian omelette (carrots, broc and cauli) are from an IQF mix, so we made the omelette the way we usually do, but leaving out the mushrooms as they are precooked using oil. She sends it back, and gave the server a hard time about the vegetables. I explained the IQF situation with some of the veggies and I told the server that those vegetables are blanched in water for five minutes then flash frozen and that's how they come to us. So, diner from **** says fine... I want a veg omelette whites only this time, but cooked with no butter or oil. I made it, and I warned the server that it wasn't going to look the best but we could accomadate her request. Well.. she sent it back. The third time she went back to whole eggs in her omelette but still no butter or oil and again she sent it back. She was super rude to the server and finally in a huff she said all she wanted was toast and when she went to pay she started freaking out on the owner. She said all she asked for was a simple omelette and she didn't understand how it was so hard, etc.. and the owner looked at her and said madam, I have spoken at length with the kitchen manager and his assistant and both of them did their best to accomodate your request but their grills are seasoned with oil and they do not have the proper equipment in the back to cook without any fat in the pan at all.
I would have said.. eat at home if you're so **** picky... but that's just me! There are so many reasons WHY I do not serve and people like her remind me of them!
She made an order and it was for a vegetarian omelette with raw veggies. We have no raw veggies on the line except for the western mix and tomatoes and the veggies in the vegetarian omelette (carrots, broc and cauli) are from an IQF mix, so we made the omelette the way we usually do, but leaving out the mushrooms as they are precooked using oil. She sends it back, and gave the server a hard time about the vegetables. I explained the IQF situation with some of the veggies and I told the server that those vegetables are blanched in water for five minutes then flash frozen and that's how they come to us. So, diner from **** says fine... I want a veg omelette whites only this time, but cooked with no butter or oil. I made it, and I warned the server that it wasn't going to look the best but we could accomadate her request. Well.. she sent it back. The third time she went back to whole eggs in her omelette but still no butter or oil and again she sent it back. She was super rude to the server and finally in a huff she said all she wanted was toast and when she went to pay she started freaking out on the owner. She said all she asked for was a simple omelette and she didn't understand how it was so hard, etc.. and the owner looked at her and said madam, I have spoken at length with the kitchen manager and his assistant and both of them did their best to accomodate your request but their grills are seasoned with oil and they do not have the proper equipment in the back to cook without any fat in the pan at all.
I would have said.. eat at home if you're so **** picky... but that's just me! There are so many reasons WHY I do not serve and people like her remind me of them!
