I'm sure this has been brought up before but I just wanted to vent. I don't need someone standing on the other side of my window reminding me of my times. You don't need to count me down, you know how many timers and clocks we have sitting right in front of us. We know how long it is taking.
I work in a corporate store so we have pretty strict guidelines. Our manual and training software say we should be achieving 12 minute ticket times. My GM says it is actually 10 minutes. This gives the server a minute to take the order and a minute to deliver it. At the end of our shift the GM likes to bring me a print out of the shifts "long" tickets. So why are the 10 minute tickets on this list. I thought we were allowed 10 minutes.
What about the times when you have a party of 10 one of 7 and four 4 tops and you are the only cook one the line. At my location only 1 manager is trained on the line and none of the rest of the back of the house staff are cross trained on the line. When I asked my GM about these circumstances he says, "corporate isn't concerned with reasons, they just look at the bottom line." But in my opinion as a GM he should be concerned with these issues.
Guess that's why this company has a 90+% turnover rate.