So today a waitress blew up at me, saying that I was giving her attitude. Everyone, the line, other servers kinda stopped and looked at her like "omg" as she went off on me. I let it roll saying "I didn't mean any attitude" and I went right back to my work. She then goes over a few feet away from me and starts complaining about me to other waitresses and one of our bussers she was talking to said I had a bad attitude. I've never even talked to this other girl, but they went on bashing me right in front of me for a good five minutes before I said "I can hear you" and they responded that they meant for me to. So then I figured okay, I'm gonna explain myself, what happened from my point of view and apologize. I told her that the first time she asked me for something and I was like "huh?" (but really is ready and behind my back) I was just kidding, and the second time when she was complaining to a person a few feet away about how we don't wear gloves, (I was a little irritated but really don't think it was in my tone and I tried to be nice) I told her I had actually been asking for gloves all night but our restaurant has become very stingy with towels and gloves, gone from getting 4 or 5 towels a night to 1 that you have to hunt down yourself. Also said that I personally don't like to wear gloves they make your hands dry and crack, they burn and melt to your skin. and it just doesn't seem natural or right, I like to connect with the food feel it, half the time my hand is wrapped in a towel with a pair of tongues in the other hand anyways. So then she blew up on my about my attitude when I explained this to her.
Question, do I apologize tomorrow when she's hopefully calmed down (not trying to air personal junk but I heard she's going through a very hard time right now) or do I also try and explain why I may in fact give her attitude sometimes? She talks a lot... she's only 18 and acts like she knows everything which I guess a lot of people that age do (maybe I do myself). She'll come back with a veal chop and say this isn't medium when in fact its a shining example of what medium should be, so I'll take it from her, look at it let her know that it is in fact medium but that I'll cook it more. She'll then be like "well yea the customer wants it cooked more" and thats fine, the customers an idiot, or didn't know what they were ordering, I get it cool. but for you to go and tell me its not something when in fact you have no knowledge of food is very insulting. or a dish that literally has to come to a boil before its done will be served, left in the window and she'll come back blaming us for it being cold. its like look I have absolutely no problem making more, redoing it, doing it a different way whatever. but please just don't come back here telling me how to do my job or that I'm not doing it right. We have some of the best seafood in the nation, I try to cook our fresh wild salmon medium to medium well figuring it should be med-rare to medium but customers arn't generally the most sophisticated or knowledgeable folk so lets meet half way. If someone complains about it she comes back saying its completely rare when in fact cooking that salmon anymore would be a crime.... but they want it cooked more, fine just say so. sorry I'm mostly venting but seriously do I apologize or do I also try to nicely state that I know how to do my job have lots of expensive training and a few years of experience and get very frustrated when she acts like she knows more. The glove thing did tick me off its like I'm right here you can ask me about the gloves instead of making insinuating remarks 3 feet away to another person.
I really am a big enough person to admit when I've made a mistake. I just really need all this drama to go away. I'm a shy person who avoids people for the most part which I think also lead to this. people think, I think I'm special or something when really I'm just terrified of people, especially attractive women like both of the two people in question were. A few people came up to me like I can't belie what she did, I could never work with her everyday, don't worry about her she's just going through xxx she didn't mean it.. a few people went up to her like don't you think your overreacting a little? I mean I admit this chick has reasons to believe I've given her attitude. I have in the past. when she basically tells me something that is right is wrong I guickly start fixing it to the customers new requests but I also try and let her know that it was indeed how it was supposed to be.
Perhaps she is just coming back telling me what the customer said that its "raw" or not done right and I should just let her know that I take great pride in my work and I do take it personally when something comes back and I feel like its our job to not only feed, but educate our guests. If they want it cooked more gladly, but politely inform them that veal is a pink cut of meat, and that a medium vealchop is gonna be pinker than a medium steak. or they want their salmon cooked more, awesome but let them know that this is real fresh wild salmon, they're paying big bucks for it and its perfectly fine, in fact preferred to eat it still "raw" in the middle.