This thread has gone on and on for a while now. Everybody is sharing their experiences, but the one theme through out all of this seems to be the utter lack of respect for the Chef and his/her role in running the place. Time and time again when I go out to eat I am confronted with situations where the FOH and BOH can't get their act together and work as the team they should be.
2 nights a go I went out to dinner in the hotel where I stayed. I know the Chef. He's a hard working good guy. He is an "Certified Executive Chef" through the ACF, in fact, he has credits to teach the course that confirms Chefs in that role, so he knows what he's talking about.
To me, it's the Chef's role to educate the FOH about the food, what's in it, what is today's specials, what's the soup for today, etc....
Also in that role, the Chef should be working with the staff so they can properly communicate his creations to the customer. After all, the Chef's responsible for the customers well being.
Does the wait person not know the difference between Gorgonzola and Italian Dressing?
Not know the wine list so that the customer must point out the requested wine from the list?
Not know the specials of the day and how they are prepared/....and as a matter of fact, really doesn't know the menu all that well either?
Does not listen to the customer and brings out the food when the kitchen has it ready and NOT when the customer is ready?
I guess I'll never understand why, from the food stand point, the FOH doesn't give the Chef his due. There are many many places out there that get it right. I enjoy it when it happens.
On the other hand, this point is something that most customers don't have any clue about. It really is sad.