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Most ridiculous complaint that you've heard recently? - Page 4

post #91 of 107

I have to smile often when reading this thread.

We can of course all share our frustrations here, but if we did not want it for the passion of our jobs, what then are we doing in those kitchens except trying to make our customers happy.

We never can make them ALL happy, thats a fact of life, like, not ALL people are nice.

But there are enough nice people! :) 

Go cook ;) with all the passion you have.

post #92 of 107
Always a great topic, we did a play tasting menu on edible cocktails last week. This woman brings in her 5 year old son (to a fine dining restaurant), orders the edible cocktail tasting menu for them both to share. Sends back just about every plate, saying it's too strong for a young boy. The servers warned her COUNTLESS times all our dishes contained liquor.

Not so much a complaint but an annoyance, every day we offer a different 6 course tasting menu alongside a seasonal changing ala carte menu. @#%*& gluten free vegans ALWAYS want our tasting menu. So difficult trying to tie in every dish with such little option. We pretty much send out whatever we manage to ransack out of our fridges!
post #93 of 107
Our kitchen is all day dining, 11am-9pm. Long day for chef, obviously they start about 9am and when 9pm comes, they are DONE and outta there pretty quickly.
Well-to-do older couple come into the bar about 10 minutes to midnight and order their drinks, and the lady the requests to see the menu.
Spidey-senses tingling, I say:
"Certainly, but unfortunately our kitchen is closed."
She looks at me like I had just killed her cat.
"But we've been at the opera since 6, and we haven't eaten and we're starving!"
"I'm sorry to hear that, but our kitchen closes at 9pm. We have some beer nuts or potato chips..."
(Much disgruntlement) "no. Now surely there's still a chef out the back in the kitchen. I'm sure he wouldn't mind whipping something up for us?"
(You obviously don't know chefs, lady)
Firmly, I reply, "The kitchen has been closed for 3 hours, ma'am, I doubt the chef is still around."
More harrumphing. "Well, I never! Why does your sign say all day dining? This is false advertising. I'm going to report you to the council!"
I'd had enough by now.
"indeed our sign does promote all day dining, ma'am, however it is now THE MIDDLE OF THE NIGHT! We obviously cannot provide a service to your satisfaction, therefore please finish your drinks and feel free to visit the 24 hour McDonalds down the road. Goodnight!"
post #94 of 107

Does anyone have funny Trip Advisor reviews, we get lots 99% of which are really good, my partner and I run a very good small English Pub Restaurant and have some fantastic staff all of which know just how to treat customers and make sure they enjoy their stay with us, However, we had a really bad review posted one day, on Valentines day we had a table of 2 cancel and a few minutes the phone rings and a chap wanted a table for 2 at 7.30, we booked him in, in the name of Elvis, well at 9pm Elvis still hadn't arrived, we did all the jokes about him leaving the building etc. and after a very busy day we shut down. The following morning there was a review on Trip Advisor from someone called Elvis329 slating us, our smoked salmon starter was crap, the main course was awful and the desert of Fruits of the forest cheesecake was disgusting! We don`t have any of the mentioned items on our menu????? It turned out, he booked it, the wife knew the way and drove to a different venue and they endured a crap meal so they dismembered our reputation on Trip Advisor, I immediately contacted Trip Advisor and told them and asked for it to be removed, they have to follow it up and contact the contributor first, but it did come down. We contacted Elvis through the site and he telephoned and apologised for his mistake (though totally blamed the wife!) My parted offered his a discount to come and try us for real, he took us up on the offer and came, along with his wife and had a 3 course meal, they chose very well and we were able to show off our food and skills, he came to pay the bill, said everything was wonderful "No wonder you get such great reviews on trip advisor" he went on his way, almost 3 weeks has passed and not a word on said review site! So quick to slag us off but put something nice! Still waiting!

post #95 of 107
My béarnaise sauce is cold and tastes of butter. Then the waitress says, can't you just hear it up in the microwave.
post #96 of 107

Got one this week.... 

 

Caprese Salad, no mozzarella instead sub the cheese for fried chicken.....:rolleyes:

Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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Today you are You, that is truer than true. There is no one alive who is Youer than You.

Dr.Seuss

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post #97 of 107

tonight i had trial customers come in for free meals most were friends and family of servers had the last shrimp sent back from a scampi half eaten jeep in mind they ate the other 9 which they loved but the last one had too much butter on it and they wanted a recook 

post #98 of 107


This ham and cheese omelet tastes like egg : if I  wanted eggs I would have ordered eggs .

Every smoker quits smoking sooner or later!

Only the smart ones are doing it while they are still alive.

Wer den Pfennig nicht ehrt,

Ist des Talers nicht wehrt !

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Every smoker quits smoking sooner or later!

Only the smart ones are doing it while they are still alive.

Wer den Pfennig nicht ehrt,

Ist des Talers nicht wehrt !

Reply
post #99 of 107
Quote:
Originally Posted by berndy View Post
 


This ham and cheese omelet tastes like egg : if I  wanted eggs I would have ordered eggs .

:rolleyes:

 

mimi

post #100 of 107
The chicken noodle soup has vegetables in it! -mirepoix- Chicken Noodle is supposed to be as it says, chicken and noodles!
post #101 of 107

That would be every chef's dream. The busiest night of the year and you have a table full of fussy vegetarians wanting you to create a special menu just for them. Just boot them. You can fill the table with people who will be a lot less trouble.

post #102 of 107
Quote:
Originally Posted by greyeaglem View Post
 

"The parsley butter potatoes are bland."  Huh? Let's see.... boiled red potatoes with parsley and butter.... Look to you left. On your table you will observe two small glass containers that contain salt and pepper. Help yourself. It's just a matter of time before I hear  "Excuse me, this baked potato is bland." I could start a big rant here about people who think everything has to be doused with hot sauce, rolled in rock salt and dipped in ranch dressing before they can taste it. I swear you could do that to a dog turd and they'd rave about how great it is.  "Can I get my Canadian walleye blackened?" I could cry sometimes.


It happened about 6 months after I wrote this. Someone wrote a comment that our baked potatoes were bland. They suggested we use olive oil and sea salt when baking. We do use oil and bake in a 450 deg. oven. We used to do the salt, but people complained, so we stopped doing it. The commenter picked apart everything except the desserts. He recommended we give the pastry chef a raise. I'll let Chef Pierre and Sara Lee know.

post #103 of 107
Quote:
Originally Posted by flipflopgirl View Post
 

 

Golden opportunity to cater a small party!

 

 

m.

That would be every chef's dream. The busiest night of the year and you have a table full of fussy vegetarians wanting you to create a special menu just for them. Just boot them. You can fill the table with people who will be a lot less trouble.

post #104 of 107
I think it's funny when mediocre amateur cooks complain about vegetarian diners.







We work in kitchens ... It ain'te rocket surgery.

"And those who were seen dancing were thought to be insane by those who could not hear the music."

I'm not sayin', I'm just sayin'.

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"And those who were seen dancing were thought to be insane by those who could not hear the music."

I'm not sayin', I'm just sayin'.

Reply
post #105 of 107
Quote:
Originally Posted by Bazza View Post
 

Beat this! A few years ago a customer complained that the handles on my cutlery were too thin and uncomfortable to hold. tongue.gif


While I would never say anything to the owner, I kind of get that. Silverware that's too thin or thick can be awkward to handle. I also don't like the cheap Windsor silverware a lot of places have. I once saw some really nice looking silverware I was going to buy for home, until I picked it up. It was really uncomfortable to hold. It's like knife handles. Certain styles suit different people.

post #106 of 107

When the complaints are more pretentious then justified, all you can do is smile and shake your head.

post #107 of 107
Quote:
Originally Posted by Chefross View Post
 

... more pretentious then justified, all you can do is smile and shake your head.


Ya... I've felt that way... on both sides of the fence!

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