Yes, that was me. Last year we were hit hard, and I wasn't happy with the service. We did the job on Tuesday and I had 3 call outs, so we ended up in the same situation. It worked out better this time though- must have been an act of God!
This time, I drove the refer truck over with the cold food and all the set ups. Sent a car with 5 staff to meet me there and the 2 cooks were to meet us there right before service with the hot food. In a perfect world. It was an hour and a half before service and my phone rang- the cooks had locked themselves out of the kitchen with no van keys and half of the hot food still in the cambros inside the building- a half an hour away! They had to go to the restaurant next door to borrow a cell phone to call me. I tried to call my other crew who were at another job near the cafe to bring the key back, but neither of them picked up their phones, I didnt' know what to do. Here I was with half the food, no kitchen manager, and short 3 of my staff. I really wanted to walk out the door and go home!
Long story short, I got everyone moving and ready to serve and my cooks got there with 20 minutes to spare. The job went well, all things considered. Thanks for all your help!