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defective handle on GE Profile Advantium 120

post #1 of 13
6/1/11 at 11:09am
Thread Starter 

I have had my microwave since late 2003. I have had to replace the hande 3 times and then replaced the entire door 6 months ago due to another broken handle. The handle on the new door just broke at the bottom (same as before). I telephoned GE and they said they do not have any recorded issues with the handle on my model. I went to a luncheon at a home that had the same model microwave/convection and the handle was broken.

Has anyone else had the same issue?

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post #2 of 13
6/6/11 at 2:16pm

There is definitely an issue with this. Ours broke recently and we have been monster gluing it back on for about 7 months now. To replace the door is really expensive and since we've had it for many years already, it does not seem worthwhile at this point.

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post #3 of 13
6/6/11 at 11:03pm
Thread Starter 

Thank you so much for your response. Would you please let GE know about they problem so the can track it in their system. They said if they get enough calls they will research the matter and possibly send out improved versions to their callers. They sent me a new handle cost free but I will have the same problem within a year until they improve the product. I went to a high end store to shop new units and they said ours is still considered a valuable unit worth repairing as long as the cooking mechanism is still functioning properly.  I will most likely end up replacing within a year and will look for a much stronger handle.

 

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post #4 of 13
10/17/11 at 6:43pm

I bought this microwave in October 2002 and the handle broke about 5 years later. I replaced it and it broke again this week (10/2011.) It is obviously a bad design. We talked to GE the first time it broke and they admitted nothing. Did not bother this time, just ordered a new handle (about $40 with shipping.) It is not hard to replace (see http://www.youtube.com/watch?v=eRdy7CzznxY)

 

Other microwave ovens have some sort of a release rather than pulling on the handle. I am sure this will break within five years. My wife and I use the microwave often, but it is just the two of us (kids long gone.) No matter what their ads say, they are no more honest than other large companies.


Edited by JLEDERER - 10/18/11 at 4:47am
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post #5 of 13
10/17/11 at 10:33pm
Thread Starter 

I have a broken handle on my Advantium again. I think we are on our 5th one now, including a whole new door. The handle seems to break at the bottom due to that being the most pulled point. Since the unit is above our stove, for anyone 5'4" and under it is easiest to pull from the bottom of the handle. I am reluctant to replace the handle again. Searching for a new unit to fit the space and a bit wiser on the handle design. Open to any suggestions.

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post #6 of 13
12/13/11 at 11:00am

Yes - I think this is the biggest piece of junk - because of handle breakage - I am on my 4th door and my handle broke and I super glued it. 

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post #7 of 13
3/20/12 at 1:23pm

I bought my microwave in 2003 and the bottom and top handle latches have both broken off at different times,    The latches are made of plastic and weaken as you frequently have to pull the handle to open the door.  I love the microwave but I can't believe that GE isn't aware of how poorly they designed the handle.    

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post #8 of 13
7/5/12 at 6:18am

we have a 2011 advantium 120 model and while the handle has not broken it is delaminating.  the unit was purchased from an authorized GE dealer and installed by them over a GE profile range with a power burner in the right front.  after only about 2 months of use the chrome covering on the handle delaminates.  it has happened twice now.  it appears that it is caused from the heat from cooking on the power burner.  has anyone else had this problem?

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post #9 of 13
7/5/12 at 9:58am

I am on my 4th door.  Yes the handle breaks and I have had to replace the entire door four times.  I will NEVER buy another one of these microwaves again.  There is a design flaw.

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post #10 of 13
9/24/12 at 5:31pm

The door handle on my Advantium 120 just broke as well.  What a dumb feeling!  Grrr....

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post #11 of 13
11/14/12 at 7:41am

My handle broke off yesterday and I got the part at local appliance store for $49.55.  However, after reading that someone used super glue, I may try that and return the part.  I found the U tube video how to replace the handle and it isn't a quick fix, not impossible yet more than I'd like to tackle if it can be avoided.

 

I believe there is a flaw in design, the heat from cooking on the stove below must affect the plastic causing it to become more brittle and weak.

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post #12 of 13
1/17/13 at 10:00pm

Retired a while back, sold our house and bought a 40 ft motor home which has this oven/microwave GE Profile Advantium 120 already already replaced the plastic latches. Now the handle broke. This oven is an embarrassment to GE, they just don't know it yet!

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post #13 of 13
3/27/13 at 8:41am

I have a broken handle on my advantium microwave and my cousin has a broken handle on hers as well......I called GE and they too blew me off.  I work at HDepot and warn people of the design flaw when shopping microwaves.    HELLOOOO GE!?

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