I'm on the other side of the coin. I do not jump in and I certainly don't expect a manager to jump in.
As owner, my job description is to do the things I need to do to keep the doors open and to make sure the business is able to support the families of employees.
As a manager, it is not thier job description to do others work, their job is to make sure the work gets done.
If I walk into the kitchen and see a manager at the pot sink. I don't consider that as being a leader. That tells me he is not doing his job. Every minute at the dish pit is a minute lost at managing. Our job descriptions are very thorough and exact. Something will suffer from that time not being manager.
If business requires more labor on a station I expect my manager to see that things are handled. If I walk in and the AM and PM washers are both there
or if someone is in on their day off, I get excited. I know that my manager has evaluated the business and revenue and made the call to cover. That means were making more money for all.
This may not be a conventional concept but works for our small group. It's the only way I have found to keep things moving forward. I preach to everyone that they need to work themselves out of the job. I started the place as a pastry cook and as I moved forward the people behind me moved. My manager has been with me for 20+ years. He begged to get off the dishes
and train in the bakery. He is probably the most talented and well compensated Pastry Chef in the city. He gains a percentage of the business each year and now has a pretty good
share of ownership as do the rest of the production people. Our newest cook has been with us 9 yrs. Most 10-14yr. We have no schedules, no time cards and things of that nature.
Everyone is salary. Our books are open and we profit share on a weekly basis. Everyone has ownership. It keeps the shop clean, no riding clocks, no stealing and things of that nature.
I walked out of the kitchen 2 years ago and took an office off property. I look forward to moving on to something else and my manager moving into my job.
This is meaningless and long for most but someone might get something out of it.
pan