I'm on the other side of the coin. I do not jump in and I certainly don't expect a manager to jump in.
As owner, my job description is to do the things I need to do to keep the doors open and to make sure the business is able to support the families of employees.
As a manager, it is not thier job description to do others work, their job is to make sure the work gets done.
If I walk into the kitchen and see a manager at the pot sink. I don't consider that as being a leader. That tells me he is not doing his job. Every minute at the dish pit is a minute lost at managing. Our job descriptions are very thorough and exact. Something will suffer from that time not being manager.
If business requires more labor on a station I expect my manager to see that things are handled. If I walk in and the AM and PM washers are both there
or if someone is in on their day off, I get excited. I know that my manager has evaluated the business and revenue and made the call to cover. That means were making more money for all.
This may not be a conventional concept but works for our small group. It's the only way I have found to keep things moving forward. I preach to everyone that they need to work themselves out of the job. I started the place as a pastry cook and as I moved forward the people behind me moved. My manager has been with me for 20+ years. He begged to get off the dishes
and train in the bakery. He is probably the most talented and well compensated Pastry Chef in the city. He gains a percentage of the business each year and now has a pretty good
share of ownership as do the rest of the production people. Our newest cook has been with us 9 yrs. Most 10-14yr. We have no schedules, no time cards and things of that nature.
Everyone is salary. Our books are open and we profit share on a weekly basis. Everyone has ownership. It keeps the shop clean, no riding clocks, no stealing and things of that nature.
I walked out of the kitchen 2 years ago and took an office off property. I look forward to moving on to something else and my manager moving into my job.
This is meaningless and long for most but someone might get something out of it.