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Go to a restaurant where you could order the food yourself without the waite

post #1 of 15
Thread Starter 

What are your thoughts and opinions towards the following concept of a self-service ordering system in restaurants (via something like an iPad), where you place your own order, at the table.
I would like to hear what you think on the matter, especially:
• What, as customers, you look for in a restaurant experience, and whether this concept would fit
• Would you be willing to try such a system
• Your perceived pros and cons of such a system
• What features you would like to see in the interactive, self service menus
• What restaurant environment, if any, do you think it would be best suited to
• Any further comments you care to add

post #2 of 15

I would be willing to try it.  However, many people are still uneasy/unsure using new technology - whether they would want to try it, is another matter!

 

Still, if it gets rid of the hovering waiter/waitress, listing all 'today's specials' - which are already written on the menu in front of you...  I'm all for it!

post #3 of 15
Quote:
Originally Posted by Ishbel View Post

I would be willing to try it.  However, many people are still uneasy/unsure using new technology - whether they would want to try it, is another matter!

 

Still, if it gets rid of the hovering waiter/waitress, listing all 'today's specials' - which are already written on the menu in front of you...  I'm all for it!


I have tried it in Chicago this past Spring. Sorry but the staff still "hovers" and the fact that the specials are plastered everywhere, the customers are still clueless. I must say that it was pure entertainment watching people try to figure out how to use those menu pads, and the staff still had to come to the tables to explain how those little pads worked.

All in all for me, those pads take away from the dining experience. I can see them being used in places like Chilis, or Applebee's or some place like that but not in a fine dining establishment.

 

post #4 of 15

Well, if it doesn't get rid of the 'hoverers' - scratch my 'I'd be willing to try it' comment!
 

PS I never eat in 'chain' restaurants - and, thankfully they are few and far between in the UK, except for the ubiquitous fast-food places, eg McDs or KFC or BurgerKing!

post #5 of 15

There's  a particular local chain that has phones at each table and you phone your order in. I think it's a royal pain.

 

http://www.thetrainingtable.com/index.html

 

Palace of the Brine -- "I hear the droning in the shrine of the sea monkeys." Saltair
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Palace of the Brine -- "I hear the droning in the shrine of the sea monkeys." Saltair
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post #6 of 15

I would be willing to be a lot of orders would come in 'wrong' i.e. not the way the customer intended. There is no interface that will not get a lot of screwups. Face to face with another person  eliminates a lot of waste in a lot ways.

Palace of the Brine -- "I hear the droning in the shrine of the sea monkeys." Saltair
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Palace of the Brine -- "I hear the droning in the shrine of the sea monkeys." Saltair
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post #7 of 15

Most of those pads do have the ability for the customer to type in their comments, additions, subtractions etc......

post #8 of 15

I wonder what will happen to the nice wait staff? 

The economy is bad enough, in some areas there are not that many available jobs

post #9 of 15
There is a restaurant close to where I live that has implemented a similar concept which allows customers to order at the table. At first it took off like you wouldn't believe but wasn't long before the novelty wore off. And the waitstaff is still needed to deliver the food and check on the table during the meal.

I believe currently that the restaurant is currently considering closing due to a lack of business. Novelty gone. :-(
post #10 of 15

59 years ago a coffee shop in Willmette, IL tried something like this, order from your table and the food was delivered via a Lionel train.

Chef,
Specialties: MasterCook/RecipeFox; Culinary logistics; Personal Chef; Small restaurant owner; Caterer
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Chef,
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post #11 of 15

I saw that on some TV program..

then the your plate comes out on the train with the track running up above your head as you sit at the lunch counter

wasn't in an old diner car? 

post #12 of 15

The track ran around the wall and there were booths, it was not a railroad car, just a store front.

 

Also had a little flag that you could run up a pole when you needed service.

 

They only served burgers, hot dogs, and fries along with fountain sodas, shakes, and floats

Chef,
Specialties: MasterCook/RecipeFox; Culinary logistics; Personal Chef; Small restaurant owner; Caterer
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Chef,
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post #13 of 15

... this is in Willamette Oregon, right?

post #14 of 15

No, Willmette, Illinois

Chef,
Specialties: MasterCook/RecipeFox; Culinary logistics; Personal Chef; Small restaurant owner; Caterer
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Chef,
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post #15 of 15

You can take a look at Order Wizard: http://www.orderwizard.mobi

It is self ordering system for restaurants and clients can order and pay while sitting at the table from their smartphones.
There are mobile apps for Android and iPhone

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