We just got a bad Yelp.com review from a customer that I knew was going to be trouble as soon as she walked in the door.
You know who I mean-
The one with the perpetually dissatisfied look on her face-the one who asks a million questions without giving you the courtesy of allowing you to answer them.
The one who brings all her friends with her and they all do the same thing, so you wind up repeating your description of menu items 3 and 4 times over.
The one who takes up so much of your attention with her questions and comments about how "In New York, I can get a printed menu with all the ingredients in all their smoothies..." that your regular customers get sick of waiting to be served and leave. Darn!
Excuse me, we use locally grown produce, so our menu changes with its availability! And yes, just because we're located an hour north of NYC does NOT mean I'm a complete hayseed. I do go there to visit the markets etc-actually, several times a week!
Yeah, I got a bit frustrated with Ms. Pushy-Attention-Span-Of-A-Gnat! Especially after I kindly asked if there were any ingredients she was hoping to avoid. But my response really didn't warrant the scathing review she posted. Unfortunately, replying to such reviews only draws attention to it and gives them more emphasis than the slew of 5-Stars we already have.
Wondering how much any of you pay attention to Yelp.com reviews of your establishment. Help me get some perspective, please.