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How to explain, chicken bone in curry puff

post #1 of 3
Thread Starter 

I am a chef in charge of chicken filling for a snack called curry puff and recently a customer complained of a piece of bone in a curry puff brought by his son. Now most of our white boneless chicken meat piece are  cooked and pack into 2 kg pack by 5 packet into a cartoon box and shipped to us from a neighbour country. Once it is open up, our cook will run their eye through to see any matter like bone or skin remain. Never have we found any bone except ocassionally some skin stick onto the meat.

 

I seek your advice on how to explain this to management?

 

Thanks you.

post #2 of 3

"**** happens"?  Seriously.  You can scan it, check it carefully.  The manufacturer checks it.  You'll catch 99.9% of unwanted material, but eventually one gets through.  If this is a recurring incident, then it would be cause for a deeper investigation of the process.  Until then, everyone just needs to keep a tighter eye on things.

post #3 of 3

Reminds me of a similar incident... opened a can of coconut milk and found a short eyelash-like hair on the bottom.  If I wasn't as observant that day could've ended up in a sauce and people would've thought it was mine.  Honestly, things happen... it's just important not to make it a regular occurrance, as kedco said

"If it's chicken, chicken a la king. If it's fish, fish a la king. If it's turkey, fish a la king." -Bender
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"If it's chicken, chicken a la king. If it's fish, fish a la king. If it's turkey, fish a la king." -Bender
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