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How to explain

post #1 of 3
Thread Starter 

 am a chef in charge of chicken filling for a snack called curry puff and recently a customer complained of a piece of bone in a curry puff brought by his son. Now most of our white boneless chicken meat piece are  cooked and pack into 2 kg pack by 5 packet into a cartoon box and shipped to us from a neighbour country. Once it is open up, our cook will run their eye through to see any matter like bone or skin remain. Never have we found any bone except ocassionally some skin stick onto the meat.

 

I seek your advice on how to explain this to management?

post #2 of 3

Well at least you know it's real chicken and not paste. 

 In all seriousness this does happen . Manufacturing and processing today  although very good something like this does slip by. No matter what quality control techniques are used it happens. Some of the US major food companies run into this occassionally.

Years ago I got a package of peanut sugar covered candy that instead of a no melt sugar shell on a nut it was a FLY. Also a jar of popular tomato sauce with shreds of  CARDBOARD in it. You did not put the bone in it neither did they the chicken did .Show management this message if you like. Also beware the customer sometimes they will do things looking to collect in a lawsuit, this is true in particular in restaurants. This is why you have product liability insurance.

Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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Chef EdB
Over 50 years in food service business 35 as Ex Chef. Specializing in Volume upscale Catering both on and off premise .(former Exec. Chef in the largest on premise caterer in US  with 17 Million Dollars per year annual volume). 
      Well versed in all facets of Continental Cuisine...

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post #3 of 3

Just tell them the truth, this is perfectly normal. Even the sharpest eye can miss something as small as a chicken bone.

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