am a chef in charge of chicken filling for a snack called curry puff and recently a customer complained of a piece of bone in a curry puff brought by his son. Now most of our white boneless chicken meat piece are cooked and pack into 2 kg pack by 5 packet into a cartoon box and shipped to us from a neighbour country. Once it is open up, our cook will run their eye through to see any matter like bone or skin remain. Never have we found any bone except ocassionally some skin stick onto the meat.
I seek your advice on how to explain this to management?